Dining Reservations agent

Accor; Lake Louise; On-site; CAD 24,000 - 33,000; Full time

Benefits offered by this job

Subsidized staff accommodation on-site

One complimentary meal per shift

Comprehensive benefits package (Med, V

Dental & Vision

Pension plan with employer matching

Travel program with room/food & bev"

Discounts on room rates and F&B across

Talent development opportunities

Job summary

Fairmont Chateau Lake Louise in Banff National Park is seeking a Dining Reservation Agent to welcome guests and manage reservations, coordinating with Food & Beverage outlets to ensure a memorable dining experience.

The role requires hospitality experience, proficiency with OpenTable/Silverware, and MS Office skills, with a pay rate of $20.69/hour. This permanent, on-site position starts in November 2026.

Qualifications

• Customer service experience, preferably in a restaurant or hospitality setting.
• Proficient in using POS platforms including Silverware and OpenTable.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Book and enter Dining reservation requests using computerized reservation system
• Detailed knowledge of all Food & Beverage Outlets and their menu offerings
• Promote and sell any in-house or upcoming Food & Beverage events
• Work closely with all Food & Beverage Outlets to communicate guest requests or special celebrations
• Answer telephone and email inquiries in a timely manner

Skills

Customer service

Hospitality

Communication

Tools

OpenTable

Silverware

Microsoft Office

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

As a Dining Reservation Agent with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm service and efficiency makes our guests feel welcome and valued – and set the stage for a memorable meal. Together, let’s turn moments into memories.

Pay Rate: $20.69/hour

Position Type: Permanent

Start Date: November 2026

Job Duties Include:

• Book and enter Dining reservation requests using computerized reservation system
• Detailed knowledge of all Food & Beverage Outlets and their menu offerings
• Promote and sell any in-house or upcoming Food & Beverage events
• Work closely with all Food & Beverage Outlets to communicate any guest requests or special celebrations
• Answer telephone and email inquiries in a timely man

Qualifications

• Customer service experience, preferably in a restaurant or hospitality setting
• Proficient in using POS platforms including Silverware and OpenTable
• Skilled in Microsoft Office Suite (Word, Excel, Outlook)

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affidation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.