Digital Solutions Analyst

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 61,000 - 103,000; Full time

Job summary

Join a forward-thinking company as a Digital Solutions Analyst, where you will play a pivotal role in enhancing personalized digital experiences. This dynamic position involves collaborating across business, marketing, and technical teams to drive innovative solutions in digital marketing and data technologies. You will leverage your expertise in platforms like Azure Data Lake and Marketo to optimize marketing strategies and contribute to the modernization of our marketing technology stack. Embrace a culture of inclusion and growth, where your contributions will shape the future of digital engagement.

Benefits

Health Insurance

Dental Insurance

Disability Insurance

Life Insurance

Retirement Plans

Flexible Work Environment

Qualifications

• Experience in business or technical analyst roles focusing on data technologies.
• Strong understanding of digital marketing technologies and data analysis.

Responsibilities

• Bridge business and technical teams to ensure alignment on project goals.
• Support delivery of cross-functional programs focused on digital marketing.

Skills

Digital Marketing

Data Analysis

Communication Skills

Problem Solving

Agile/Scrum Methodologies

Education

Degree in Technology

Certifications in Data Science

Certifications in Digital Marketing

Tools

Azure Data Lake

Marketo

Adobe CDP

Google Analytics

Power BI

Tableau

Job description

Digital Solutions Analyst page is loaded

Digital Solutions Analyst

Postuler locations Toronto, Ontario Waterloo, Ontario
time type Temps plein
posted on Publié il y a 2 jour(s)
time left to apply Date de fin: 17 mai 2025 (Il reste 12 jours pour postuler)
job requisition id JR25041373

Manulife is on a journey to become a customer-focused digital leader. As we modernize our marketing technology (MarTech) stack and scale personalization, we are seeking a dynamic and detail-oriented Digital Solutions Analyst to join our team. This role is crucial in developing foundational capabilities and digital architecture that delivers differentiated and personalized digital experiences using best-in-class data and digital marketing platforms.

Key Responsibilities

• Act as a bridge across business, marketing, and technical workstreams to ensure clear alignment on requirements and technical solutions.
• Support the delivery of complex, cross-functional programs and initiatives focused on personalization, digital marketing automation, and modernization.
• Evaluate and select appropriate data and digital marketing technologies to support business initiatives.
• Partner with segment marketing and business teams (Retirement, Retail, Wealth, Institutional) to understand requirements and document technical specifications.
• Collaborate with global teams, such as marketing automation shared services, data office, and other technology or platform teams, to implement solutions involving data and integrations between digital marketing technologies, aligning with business objectives.
• Develop technical documentation, including requirement specifications, process flows, data models, service blueprinting, system architecture diagrams, and other relevant artifacts.
• Support data analysis, testing, and insights to optimize marketing efforts.
• Utilize Azure Data Lake and other data technologies to support data-driven decision-making and analytics initiatives.
• Apply knowledge of digital marketing technologies, such as Marketo, Adobe CDP, and other related platforms, to enhance marketing strategies and campaigns.
• Stay updated on industry trends and emerging technologies in data and digital marketing to support ongoing solution development.

Operational Excellence

• Develop and maintain trackers for backlog and activities to ensure delivery within committed timelines.
• Outline and deploy testing strategies to ensure high quality of output.
• Ensure transparency and accessibility of documentation related to business requirements, technical specifications, and other relevant artifacts.
• Contribute to planning and prioritization to identify execution feasibility and enable decision-making.
• Support overall program cadence and governance to ensure efficient delivery.

Stakeholder Engagement

• Facilitate communication between business and technical teams to ensure mutual understanding of project goals and deliverables.
• Provide timely updates on initiatives using relevant communication channels.
• Build strong partnerships with Business, Marketing, Operations, IT, and other stakeholders to drive alignment and delivery.
• Support knowledge transfer and training initiatives to democratize digital solutions among business teams and stakeholders.
• Foster a culture of collaboration and accountability across teams.

Qualifications

• Proven experience in a business or technical analyst role, preferably involving data technologies and digital marketing platforms.
• Experience working cross-functionally in a large, matrixed organization.
• Strong understanding of data technologies, including Azure Data Lake or similar platforms.
• Experience with digital marketing technologies such as Adobe/Google Analytics, Marketo, and Adobe RT-CDP.
• Excellent communication and interpersonal skills, with confidence in executive-facing reporting and presentations.
• Strong analytical and problem-solving skills, with attention to detail and the ability to simplify complexity.
• Ability to navigate multiple projects and prioritize tasks effectively.
• Experience with agile/scrum methodologies and project tracking tools

Preferred Certifications

• Degree in technology, engineering, or software.
• Certifications in Data Science, Data Analytics, or a related field.
• Certifications in Digital Marketing technologies.

Preferred Skills

• Proficiency in technical documentation, process mapping, and service blueprinting.
• Knowledge of programming languages such as Python, R, SQL or related.
• Experience with data visualization tools like Power BI, Tableau or related.
• Understanding of cloud computing environments and services.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez-vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock, nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main-d'œuvre aussi diversifiée que nos clients, et de favoriser un milieu de travail inclusif qui valorise la diversité et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et à administrer toutes nos pratiques sans discrimination en raison de divers motifs protégés par la loi.

Nous priorisons l’élimination des obstacles à l’accès égalitaire à l’emploi. Un représentant des Ressources humaines collaborera avec les candidats demandant un accommodement raisonnable pendant le recrutement. Pour demander une mesure d’accommodement raisonnable, écrivez à [e-mail].

Région principale

Toronto, Ontario

Modalités de travail

Hybride

L’échelle salariale devrait se situer entre

61 350,00 CAD - 102 250,00 CAD

Pour les candidatures en dehors de la région principale, contactez [e-mail] pour l’échelle salariale locale. Le salaire varie selon le marché, la localisation, et d’autres facteurs liés au poste.

Manuvie offre une gamme d’avantages sociaux, notamment assurance santé, dentaire, invalidité, assurance vie, régimes de retraite, et autres bénéfices.

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