Digital Solutions Analyst

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 61,000 - 103,000; Full time

Job summary

An established industry player is seeking a detail-oriented Digital Solutions Analyst to enhance their digital marketing capabilities. This role involves acting as a bridge between business and technical teams, ensuring alignment on requirements and solutions. You'll support the delivery of innovative digital marketing initiatives while utilizing advanced data technologies like Azure Data Lake. Join a forward-thinking organization that values collaboration and inclusivity, and be part of a team dedicated to delivering exceptional digital experiences. This position offers a flexible work environment and opportunities for professional growth.

Benefits

Health Insurance

Dental Insurance

Mental Health Support

Retirement Savings Plans

Paid Time Off

Flexible Work Environment

Employee Assistance Programs

Qualifications

• Proven experience in a business or technical analyst role.
• Strong understanding of data technologies, including Azure Data Lake.
• Experience with digital marketing technologies such as Adobe/Google Analytics.

Responsibilities

• Act as a bridge across business, marketing, and technical workstreams.
• Support the delivery of complex, cross-functional programs.
• Collaborate with global teams to implement data-driven solutions.

Skills

Data Analysis

Digital Marketing

Problem-Solving

Communication

Agile Methodologies

Education

Degree in Technology

Certifications in Data Science

Certifications in Digital Marketing

Tools

Azure Data Lake

Marketo

Adobe CDP

Power BI

Tableau

Job description

Digital Solutions Analyst page is loaded

Digital Solutions Analyst

Apply locations Toronto, Ontario Waterloo, Ontario time type Full time posted on Posted Yesterday time left to apply End Date: May 17, 2025 (13 days left to apply) job requisition id JR25041373

Manulife is on a journey to become a customer-focused digital leader. As we modernize our marketing technology (MarTech) stack and scale personalization, we are seeking a dynamic and detail-oriented Digital Solutions Analyst to join our team. This role is crucial in developing foundational capabilities and digital architecture that delivers differentiated and personalized digital experiences using best-in-class data and digital marketing platforms.

Key Responsibilities

Solutions Analyst

• Act as a bridge across business, marketing, and technical workstreams to ensure clear alignment on requirements and technical solutions.
• Support the delivery of complex, cross-functional programs and initiatives focused on personalization, digital marketing automation, and modernization.
• Evaluate and select appropriate data and digital marketing technologies to support business initiatives.
• Partner with segment marketing and business teams (Retirement, Retail, Wealth, Institutional) to understand requirements and document technical specifications.
• Collaborate with global teams, such as marketing automation shared services, data office, and other technology or platform teams, to implement solutions involving data and integrations between digital marketing technologies, aligning with business objectives.
• Develop technical documentation, including requirement specifications, process flows, data models, service blueprinting, system architecture diagrams and other relevant artifacts.
• Support data analysis, testing, and insights to optimize marketing efforts.
• Utilize Azure Data Lake and other data technologies to support data-driven decision-making and analytics initiatives.
• Apply knowledge of digital marketing technologies, such as Marketo, Adobe CDP and other related platforms, to enhance marketing strategies and campaigns.
• Stay updated on industry trends and emerging technologies in data and digital marketing to support ongoing solution development.

Operational Excellence

• Develop and maintain trackers for backlog and activities to ensure delivery within committed timelines.
• Outline and deploy testing strategies to ensure high quality of output.
• Ensure transparency and accessibility of documentation related to business requirements, technical specifications, and other relevant artifacts.
• Contribute to planning and prioritization to identify execution feasibility and enable decision-making.
• Support overall program cadence and governance to ensure efficient delivery.

Stakeholder Engagement

• Facilitate communication between business and technical teams to ensure mutual understanding of project goals and deliverables.
• Provide timely updates on initiatives using relevant communication channels.
• Build strong partnerships with Business, Marketing, Operations, IT, and other stakeholders to drive alignment and delivery.
• Support knowledge transfer and training initiatives to democratize digital solutions among business teams and stakeholders.
• Foster a culture of collaboration and accountability across teams.

Qualifications

• Proven experience in a business or technical analyst role, preferably involving data technologies and digital marketing platforms.
• Experience working cross-functionally in a large, matrixed organization.
• Strong understanding of data technologies, including Azure Data Lake or similar platforms.
• Experience with digital marketing technologies such as Adobe/Google Analytics, Marketo, and Adobe RT-CDP.
• Excellent communication and interpersonal skills, with confidence in executive-facing reporting and presentations.
• Strong analytical and problem-solving skills, with attention to detail and the ability to simplify complexity.
• Ability to navigate multiple projects and prioritize tasks effectively.
• Experience with agile/scrum methodologies and project tracking tools

Preferred Certifications

• Degree in technology, engineering, or software.
• Certifications in Data Science, Data Analytics, or a related field.
• Certifications in Digital Marketing technologies.

Preferred Skills

• Proficiency in technical documentation, process mapping, and service blueprinting.
• Knowledge of programming languages such as Python, R, SQL or related.
• Experience with data visualization tools like Power BI, Tableau or related.
• Understanding of cloud computing environments and services.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$61,350.00 CAD - $102,250.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts.

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .