Digital Service Specialist

Vantive; Mississauga; On-site; CAD 68,000 - 85,000; Full time

Job summary

Vantive is a pivotal organ therapy company advancing digital solutions and service excellence across Canada. The Digital Service Specialist will service hospitals and clinical sites, traveling to implement integrations and ensure Vantive devices connect with IT networks, maintaining high reliability and patient care.

You'll bring IT/Networking or Electronics training, 3+ years in biomedical equipment and healthcare IT, and a valid driver's license, with 50–75% travel and strong communication

Qualifications

• Minimum college diploma in IT / Networking or Electronics.
• Bachelor’s degree in biomedical, electrical, electronic, or computer science engineering.
• Minimum 3+ years of combined experience in biomedical equipment service and healthcare IT / Networking.
• Ability to travel 50‑75% (including overnight stays).
• Experience integrating medical devices with IT systems and troubleshooting connectivity.
• Experience supporting networked medical devices in a hospital environment.

Responsibilities

• Document service activities in compliance with regulatory requirements.
• Install, prevent maintenance, and repair Vantive medical devices and components.
• Diagnose and replace defective parts; collaborate with biomedical engineering staff.
• Handle delicate components safely and adhere to hospital policies.
• Schedule travel and provide technical support and training to stakeholders.
• Adhere to environmental, health and safety SOPs and company procedures.
• Demonstrate adherence to Vantive's core values while performing duties.
• Perform other duties as assigned.

Education

College diploma in IT/Networking or Electronics

Bachelor’s degree in biomedical, electrical/electronic or computer science engineering

Tools

LAN/WAN infrastructure

Firewalls & routing

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role

The Digital Service Specialist is a key customer-facing position that represents the Vantive brand in clinical and hospital environments. This role is responsible for an assigned territory, providing on-site service and support, traveling to support digital integrations, software interoperability, and multi-platform implementations, ensuring Vantive solutions connect seamlessly with other technologies available in the market. Digital Specialists must be passionate about learning new technical knowledge, embracing challenges, and adapting quickly to evolving digital innovations. They are hands‑on problem solvers, interacting with customers, applying attention to detail, working autonomously, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all service needs are met in a quality and timely manner. It may also perform installation, repair, preventative maintenance, training, and ongoing support across Vantive’s portfolio of medical devices and digital solutions.

This position reports to the Supervisor of Acute and Digital Services, providing technical expertise with multi-platform hardware and software implementations and interoperability projects pre‑ and post‑go‑live across Canada.

What You’ll Be Doing

• Document all service activities, including repairs, part replacements, and maintenance performed, in compliance with company and regulatory requirements.
• Perform installation, preventive maintenance, and corrective repair on Vantive medical devices, including inspection, calibration and mechanical adjustments.
• Diagnose and replace defective parts and components to restore full equipment functionality. Collaborate with biomedical engineering staff at customer sites to support operational continuity.
• Ensure proper handling of delicate electro‑mechanical components, adhering to safety protocols and hospital regulations.
• Effectively manage and schedule travel to stakeholders and clinical facilities to provide technical support, technical training, and attend meetings or trainings.
• Adhere to all environmental, health and safety SOPs, equipment, policies, and procedures, including any department‑specific requirements.
• Demonstrate supervisory behavior that supports Vantive’s Core Values & Mission Statement and drives employee engagement.
• Perform other duties as assigned.

What You’ll Bring

• Minimum college diploma in IT / Networking or Electronics.
• Major subjects: IT / Networking; Biomedical Engineering; Electronics.
• Minimum 3+ years of combined experience in biomedical equipment service and healthcare IT / Networking.
• Ability to travel 50‑75%, including overnight stays; willingness to drive long distances or fly as required.
• Hands‑on experience integrating medical devices with IT systems and troubleshooting connectivity.
• Proven experience supporting networked medical devices in a hospital environment.
• Knowledge of networking systems such as LAN, WAN, firewalls, switching, and routing infrastructure.
• Prior experience working with healthcare data communication protocols (e.g. HL7, FHIR, CCD, CCDA, HISP, Direct Messaging, and/or HIE platforms).
• Excellent written and oral communication skills to explain technical concepts to customers and teams.
• Strong adaptability, cross‑functional collaboration, and problem‑solving.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel).
• Experience in biomedical engineering practices, including installation, preventive maintenance, calibration, and repair of electromechanical and digital components on medical devices.
• Ability to diagnose and replace defective parts, perform mechanical adjustments, and ensure compliance with safety and regulatory standards.
• Physical ability to perform the role, including standing, kneeling, bending, and lifting up to 50 lbs.
• Valid driver’s license required.
• Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate.

Nice To Have

• Bachelor’s degree in biomedical, electrical, electronic, computer science engineering.
• 5+ years of combined experience in Field Services with biomedical equipment and healthcare IT / Networking or a related field services; preference for minimum 3+ years of experience.

Compensation

The estimated base salary for this position is $68,000 to $85,000 annually. The range reflects anticipated salary for the role, based on market data, location, skills, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information. Form Link.