Digital Product Manager

Swoon; Toronto; Hybrid; CAD 55,000 - 76,000; Full time

Job summary

Swoon in Toronto, ON is seeking a Digital Product Manager to lead the design and delivery of AI-powered digital experiences for a major commercial banking portfolio. This balanced role blends strategic roadmapping with hands-on backlog management in an Agile environment.

You will collaborate with AI technology, UI/UX, data analytics, and operations to shape multi-year AI strategies, drive customer-centered improvements, and roll out new automation initiatives and intelligent workflows.

Qualifications

• 5–7+ years of AI Digital Product Management or Product Owner experience in Agile environments.
• Proven experience delivering AI-based B2B digital experiences for financial services (commercial banking preferred).
• Experience delivering digital initiatives across mobile, tablet, and desktop platforms.
• Strong command of UI/UX principles, usability testing, customer journey mapping, and digital analytics.

Responsibilities

• Strategy & Roadmap: Develop and manage a multi-year AI vision, strategy, and roadmap.
• Agile Delivery & Execution: Own and manage the AI product backlog (user stories, requirements, prioritization) within an Agile operating model.
• Cross-Functional Leadership: Partner with AI Technology, UI/UX Design, Data & Analytics, Operations, and stakeholders to take initiatives from concept to launch.
• Customer Experience & Data: Analyze customer data and metrics to reduce friction, drive product adoption, and solve problems.
• Change Management: Lead stakeholder engagement, readiness assessments, and go-to-market plans for digital releases.
• Emerging Tech & AI: Support initiatives involving automation, AI-enabled experiences, and intelligent workflows.

Skills

AI product management

Agile delivery

UI/UX principles

Usability testing

Customer journey mapping

Digital analytics

Job description

Location: Toronto, ON (Hybrid)

Contract Length: 12-Month Initial Contract (Potential for extension or conversion to FTE)

Hourly Rate: $T4: $40-$45 | IC: $50-$55 PER HOUR (Dependent on experience)

About the Role

We are seeking a versatile, execution-driven Digital Product Manager to lead the design and delivery of cutting-edge digital experiences for a major commercial banking portfolio. This is a balanced role: you will help shape multi-year portfolio strategies and roadmaps while rolling up your sleeves to manage backlogs, write requirements, and drive agile delivery and also support initiatives involving automation, AI-enabled experiences, intelligent workflows, and employee/client productivity enhancements. Previous experience delivering AI-powered solutions is a strong asset, but we're equally interested in candidates who demonstrate curiosity, learning agility, and a passion for emerging technologies.

You will support commercial banking customers across SMB, mid-market, and corporate segments—focusing on areas like digital servicing, workflow automation, case management, payments, and account onboarding.

Key Responsibilities

• Strategy & Roadmap: Develop and manage a multi-year AI vision, strategy, and roadmap, using data-driven insights and customer feedback.
• Agile Delivery & Execution: Own and manage the AI product backlog (user stories, requirements, prioritization) within an Agile operating model.
• Cross-Functional Leadership: Partner closely with AI Technology, UI/UX Design, Data & Analytics, Operations, and business stakeholders to take initiatives from concept to launch.
• Customer Experience & Data: Analyze customer data and metrics to reduce friction, drive product adoption, and solve meaningful customer problems.
• Change Management: Develop and lead stakeholder engagement, readiness assessments, and go-to-market plans for digital releases.
• Emerging Tech & AI: Support innovative initiatives involving automation, AI-enabled experiences, and intelligent workflows.

What You Bring (Must-Haves)

• 5–7+ years of relevant AI Digital Product Management or Product Owner experience within Agile environments.
• Proven experience designing and delivering AI B2B digital experiences (financial services/commercial banking strongly preferred).
• Demonstrated success delivering digital initiatives across mobile, tablet, and desktop platforms.
• Strong command of digital UI/UX principles, usability testing, customer journey mapping, and digital analytics.
• High comfort with ambiguity, strong independent problem-solving skills, and a proven bias for action and execution.
• A passion for emerging technologies and innovative solutions, including AI applications in product roadmaps.