Digital Press Field Engineer: Onsite & Remote Support

Pro Staff; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Pro Staff is seeking a Digital Press Field Engineer to act as the frontline technical expert for customers in the Toronto area. You’ll diagnose complex press issues, ensure reliability, and provide hands‑on support to keep customers running at peak performance.

Responsibilities include installation, calibration, routine maintenance, and both on‑site and remote support. You’ll also lead ramp‑up programs and train operators, leveraging AI tools to accelerate resolution.

Qualifications

• 3+ years of field service experience with digital printing equipment.
• Diploma/degree in Electronics or Mechanical Engineering or related field.
• Strong troubleshooting across hardware, software, and process issues.

Responsibilities

• Install, commission, and calibrate digital presses at customer sites.
• Diagnose and resolve hardware, software, and process‑related issues quickly.
• Perform routine maintenance, software upgrades, and preventive service.
• Deliver on‑site and remote technical support as needed.
• Maintain service records and reports for customers.

Skills

Field service

Digital printing

Troubleshooting

Customer training

Education

Electronics or Mechanical Engineering diploma

Tools

Digital press equipment knowledge

HP Indigo experience

Job description

Pro Staff is seeking a Digital Press Field Engineer to act as the frontline technical expert for customers in the Toronto area. You’ll diagnose complex press issues, ensure reliability, and provide hands‑on support to keep customers running at peak performance.

Responsibilities include installation, calibration, routine maintenance, and both on‑site and remote support. You’ll also lead ramp‑up programs and train operators, leveraging AI tools to accelerate resolution.