Digital Operations Trainer

NCM Associates; Moncton; On-site; CAD 65,000 - 85,000; Full time

Job summary

NCM Associates is seeking a Client Success Manager to enhance client communications and manage training programs. The role involves curriculum development, digital marketing support, and collaboration with team operations. Ideal candidates will have significant retail automotive experience, strong project management skills, and a bachelor's degree.

Qualifications

• Minimum of 5 years of retail automotive experience.
• Sales Manager experience preferred.
• Advanced capabilities with Microsoft Office.

Responsibilities

• Provide client communications and training via webinars and workshops.
• Assist in curriculum development and update company CRM.
• Participate in company social media engagement.

Skills

Workflow analysis

Problem-solving

Communication

Project management

Influencing

Negotiation

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The primary responsibilities will include assisting with our company’s client success by managing ongoing client communications, tracking client results, providing assistance and answers to clients, updating and developing curriculum, as well as direct client training via webinars, workshops and in-dealership training. In addition, they will assist the company in supporting roles in updating our online training platform, digital marketing, social media, event planning and staffing, online community management, and just general office duties.

Duties and Responsibilities

• Provide consistent and reliable client communications.
• Study Products and Services to enhance your ability to assist customers.
• Curate and provide Digital sales training and business consulting.
• Assist in curriculum development.
• Update Company CRM & Dropbox with pertinent information to support client interaction and performance acceleration resources.
• Client Toolkit Content.
• Update and Maintain the content provided via platform.
• Participate in company Social Media Sites Engagement.
• Special Projects as needed such as our annual Clients and Friends Workshop.
• Collaborates with operations team to provide necessary support for 20-group clients and the institute clients, along with curriculum for the content team.
• Assist in building and mobilizing consultant sales and services.
  
  

Qualifications

• Bachelor’s degree preferred; however, requirement may be satisfied with equivalent combination of education and experience.
• Minimum of 5 years of retail automotive experience. Sales Manager experience preferred.
• Workflow analysis and problem-solving skills.
• Advanced capabilities with Microsoft Office.
• Ability to effectively communicate with all levels of the organization.
• Knowledge of organizational change processes and operations management.
• Strong project management skills.
• High energy level.
• High comfort level speaking with a wide range of people.
• Ability to interact, influence and negotiate.
• Ability to work with sense of urgency.
• Ability to prioritize changing workloads.
• Ability and willingness to continually learn on the job.
• Professional and resourceful.
• Maintains constant awareness and knowledge of NCM Institute methods, policies, and procedures.
• Meets agreed upon project deadlines.
• Ability to travel up to 30%