Digital Experience Specialist - Temporary

Lever, Inc.; North Vancouver; Hybrid; CAD 71,000 - 93,000; Full time

Benefits offered by this job

Health & wellbeing

Financial wellbeing

Time & Flexibility

Family support

Growth, community & gear

Job summary

Arc'teryx in North Vancouver is seeking a Digital Experience Specialist to drive digital projects from concept to delivery across the business. You will leverage research tools, analytics, and guest feedback to identify friction in the site experience and recommend UX enhancements.

You will lead UX copywriting, collaborate with localization, and work with UX, Guest Services, and development teams to deliver compelling, localized digital experiences and content updates.

Qualifications

• Bachelor’s degree in business, marketing, or a related field.
• 5+ years of experience in Digital or Ecommerce, with copywriting/content background.
• Experience with Jira and Confluence.
• Experience with CMS tools such as Sanity.
• Experience collaborating with web development teams and familiarity with web/mobile/ecommerce tech.
• Strong collaborator with effective communication across business and technical areas.
• Experience with agile methodologies and iterative development.
• Experience with web analytics and data-driven decision making.

Responsibilities

• Lead UX copywriting initiatives across digital properties, collaborating with localization to ensure best practices.
• Lead build and launch of new digital experiences through design input, content entry, asset management, and testing.
• Analyze qualitative feedback via VoC and UX Analytics to identify friction and improvements.
• Collaborate with Guest Services, Technology, and Business teams to implement content updates across sites and app.
• Support localized content for digital roadmap deliverables and ad-hoc requests with localization team.
• Support UX research projects using various methodologies to identify user needs.
• Seek ways to streamline and improve processes and tasks.
• Assist with other projects as assigned.

Skills

Digital/Ecommerce experience

Copywriting

Collaboration

Agile methodologies

Web analytics

Project management

Education

Bachelor's degree in business, marketing, or related field

Tools

JIRA

Confluence

Sanity CMS

Job description

Department: NAM - Ecommerce

Reports to: Manager, Digital Content & VoC

Location: North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As a Digital Experience Specialist, you will play a key role in managing digital experience projects from initial concept through to delivery across the business. Leveraging research tools, analytics, and guest feedback, you will identify points of friction in the site experience and recommend enhancements to the UX design team. You will collaborate with Guest Services, UX, Localization, and Business teams, contributing to the design process through various stages. Additionally, you will oversee the UX copywriting process and create workflows to effectively support our design and development teams.

This role is based out of our North Vancouver office and is open to hybrid remote work. Please note this is a temporary fixed term position, until June 15, 2028.

Meet Your Future Team:

The Digital Experience team works cross-functionally across the business to deliver new and improved digital experiences for Arc'teryx branded sites and apps. We create new experiences as well as maintain and improve existing experiences, always considering how our work relates to other channels while using consumer trends, business objectives, and data to direct our thinking and decision-making.

If you were in the Digital Experience Specialist role now, here are some of the core activities you would be doing:

• Leading UX copywriting initiatives across our digital properties, recommending improvements, and collaborating with the localization team to ensure best practices are followed
• Lead the build and launch of new digital experiences through design input, content entry, asset management, and testing, across various platforms
• Supporting in analyzing qualitative feedback via Voice of Customer (VoC) and UX Analytics tools to identify friction points and recommending improvements for optimizing the site experience
• Collaborating with stakeholders across Guest Services, Technology, and Business teams to define and execute content updates across Arc’teryx’s various websites and mobile app
• Supporting and delivering localized content for digital roadmap deliverables and ad-hoc requests in collaboration with the localization team
• Supporting UX research projects using various methodologies to identify and understand user needs, ensuring insights guide future web enhancements and project initiatives
• Proactively seek ways to streamline and improve processes and tasks
• Assist with other projects as assigned

Here are some of the things you could be working on in the future:

• Proposing enhancements to the CMS platform to improve both guest and business user experiences, driving its future evolution
• Collaborating with the UX Design team to help shape the future of the UX Research program and strategy
• Enhancing site localization by collaborating with local business teams to address unique regional user needs and streamline processes for new features and improvements across our digital properties
• Supporting the growth of VoC and UX Analytics by identifying gaps in existing platforms, analyzing industry trends, and advocating for new functionalities and enhancements.

Are you our next Digital Experience Specialist?

• You have a bachelor’s degree in business, marketing, or a related field
• You have 5+ years of experience in Digital or Ecommerce, with a background in copywriting and content
• You have experience with project management software (JIRA and Confluence)
• You have experience working with CMS tools such as Sanity
• You have experience working directly with web development teams and familiarity with web, mobile, and Ecommerce technology
• You are a strong collaborator who can communicate effectively in multiple business areas and technical levels
• You have experience working in agile methodologies and iterative development processes
• You have experience with web analytics and the ability to work with data to guide and justify decisions
• You can manage and prioritize multiple projects in a deadline-driven environment
• You have the ability and willingness to research and gain industry knowledge and best practices
• You inspire breakthrough thinking and continuous improvement
• Your passion for your work is paralleled by your passion for getting outside and living it

Compensation:

The salary range for this role is: CAD$71,000 - CAD$93,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc'teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibilit y - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

  *Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.