Digital Creator Partnership Manager

Aquent; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a Strategic Partner Manager to enhance relationships with creators across Canada. In this dynamic role, you will manage day-to-day operations, fielding requests, and analyzing data to identify growth opportunities. You will work cross-functionally with various teams to implement strategies that support the Canadian creator ecosystem. This position requires strong communication skills and a passion for helping creators thrive on the platform. If you are a strategic thinker with a knack for operational excellence, this opportunity is perfect for you.

Qualifications

• 2-4 years of relevant experience in account management or sales.
• Exceptional verbal and written communication skills are required.

Responsibilities

• Manage relationships with platform creators and drive product adoption.
• Project manage initiatives to grow creators and support the ecosystem.

Skills

Account Management

Customer Service

Sales

Communication Skills

Planning

Time Management

Problem-Solving

Education

Bachelor's Degree

Job description

As a Strategic Partner Manager for our client in their Scaled Partnerships team, you’ll work at scale with some of the most vibrant and innovative creators on the platform in Canada. You will manage day-to-day operations with partners, fielding and prioritizing incoming requests and analyzing data to proactively identify opportunities to grow your partners’ businesses on the platform. You will also work on initiatives to grow and support the entire Canadian creator ecosystem. This dynamic, cross-functional role empowers you to be both a strategic and operational powerhouse.

Core Responsibilities:

• Establish and maintain strong relationships with platform creators in Canada at scale.
• Share platform best practices and insights as well as advising on new features, monetization opportunities, and policy updates.
• Drive product adoption and optimization by creators, supporting them to grow their viewership and revenue as well as strengthen their community.
• Project manage initiatives to grow creators, including workshops, events, and other scaled initiatives.
• Work cross-functionally with multiple teams, across Product Management, Sales, Marketing, Government Affairs, and Communications to bring the right solutions to key partners.

Mandatory Skills/Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2-4 years of account management, customer service, sales, or other relevant experience.
• Exceptional verbal and written communication skills, including presentation, facilitation of small and large events, writing and delivery.
• Excellent planning, time management, and attention to detail.

Non-Essential Skills/Qualifications/Desired:

• Experience in the media, music, entertainment, or gaming industry, ideally including platform content creation and management.
• Knowledge and/or relationships with the creator and/or gaming ecosystems in Canada.
• Effective problem-solving skills and proven track record of proactively improving processes.
• Ability to analyze data to create insights that are actionable for clients/partners.
• Track record of achieving product adoption and growth goals for clients/partners at scale.