Digital Counsellor (EAP/WSP)

Natural Factors; Edmonton; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative and people-focused organization is seeking a dedicated Counsellor or Social Worker to provide digital counselling services for its Employee Assistance Program in Alberta. This role emphasizes a solution-focused approach to support clients facing complex life challenges. With a commitment to continuous learning and clinical excellence, the successful candidate will enjoy a flexible benefits plan, paid time off, and opportunities for professional growth. Join a team that values innovation and diversity while making a significant impact on the mental health of employees. This position offers a chance to contribute to a healthier workplace environment.

Benefits

Flexible benefits plan

Paid time off

Clinical supervision

Career growth opportunities

Clinical excellence bonus incentive

Professional membership renewal allowance

Access to EFAP & Virtual Wellbeing services

Qualifications

• Master’s Degree in Counselling, Psychology, or Social Work required.
• Registration with a Professional College or Association is essential.

Responsibilities

• Provide digital counselling services for EAP clients in Alberta.
• Engage in solution-focused therapy to support clients.

Skills

Counselling

Psychology

Social Work

Solution-focused therapy

Time-management

Education

Master’s Degree in Counselling

Registration with a Professional College or Association

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on the uniqueness of each individual to create the future of health. As a global leader in health and well-being, encompassing physical, mental, and financial health, TELUS Health aims to improve health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Counsellor or Social Worker (EAP & WSP Program)

Location: Anywhere Alberta

Type: Permanent Full Time

Summary:

Reporting to the Regional Clinical Manager, you will provide digital counselling services for TELUS Health Employee Assistance Program (EAP) clients in Alberta.

Workplace Support Programs (WSP):

WSP includes programs designed to address mental health concerns in the workplace. TELUS Health's WSP offers early intervention into employee mental health issues that require solutions beyond short-term EAP support or as part of disability case management. These programs provide professional assessment and counselling to support an individual's return to healthy productivity, addressing issues requiring longer-term or more intensive care to prevent or manage workplace performance problems, absence, and disability.

Our Counsellors:

• Engage in solution-focused therapy, supporting clients with complex life challenges
• Support clients in actively participating in the change process using a strength-based approach
• Provide excellent clinical services and embrace TELUS Health's culture of continuous learning
• Manage administrative requirements as dictated by TELUS Health's clinical models

Core Qualifications and Skills:

• Master’s Degree in Counselling, Psychology, or Social Work
• Registration with a Professional College or Association
• Ability to set short-term objectives and use a solution-focused approach
• Ability to clinically manage high-risk cases, including clients who pose a threat to themselves or others
• Excellent time-management skills to handle a large volume of clients
• Previous counselling experience working with professionals is an asset

What TELUS Health Offers:

• A flexible benefits plan from day one
• Paid time off including vacation, well-being, & professional development days
• Clinical supervision and career growth opportunities
• Clinical excellence bonus incentive
• Professional membership renewal allowance
• Access to TELUS Health EFAP & Virtual Wellbeing services

About Us:

We are a people-focused, customer-first, purpose-driven team dedicated to innovation and doing good. We improve lives through technology and foster a culture of innovation that empowers team members to solve complex problems and create remarkable outcomes in a digital world.

TELUS is committed to fostering an inclusive culture that embraces diversity. We ensure fair employment practices and provide accommodations during the recruitment process for applicants with disabilities.

Additional Information:

In accordance with TELUS Health Solutions Data Center Security Policy, employment requires passing a Personnel Security Screening conducted by the Government of Canada. All team members working at a Data Center or with access to sensitive technology must comply.

The health and safety of our team, customers, and communities are paramount. Therefore, all new hires at TELUS Health Care Centres must be fully vaccinated against COVID-19.

Note for Quebec candidates: If English knowledge is required, it is because the team member will interact regularly in English with internal/external parties or use English applications/software.

By applying, you agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team and relevant leaders involved in the selection process.