Digital Commerce Web Operations Specialist

Genesco; Montreal (administrative region); Sur place; CAD 45 000 - 65 000; Plein temps

Résumé du poste

Little Burgundy is seeking a Web Operations Coordinator to support day-to-day website maintenance, testing, and optimization across digital commerce platforms. You will interface with the Marketing Technology team, our development partners, and IT to scope, document, test, and launch enhancements.

The role emphasizes detail orientation, cross-functional collaboration, and the ability to troubleshoot across ecommerce, CRM, and loyalty integrations.

Qualifications

• 1–3 years of experience in ecommerce, web operations, marketing technology, or related field.
• Strong attention to detail and a methodical approach to testing and QA.
• Ability to manage multiple requests and priorities with ownership.
• Comfortable investigating problems and working through ambiguity.
• Experience writing technical requirements, Jira tickets, user stories, acceptance criteria, or QA test cases is an asset.
• Familiarity with Salesforce Marketing Cloud is considered a strong asset.

Responsabilités

• Support day-to-day management, maintenance, and optimization of the Little Burgundy website and digital commerce platforms.
• Act as a liaison between Little Burgundy, Marketing Technology teams, development agencies, OMS partners, IT, and other vendors.
• Coordinate website enhancements, technical requests, bug fixes, and platform updates from request through testing and deployment.
• Maintain understanding of website functionality, integrations, and dependencies; monitor open technical issues and drive toward resolution.
• Own QA, UAT, and site testing across desktop, mobile, browsers, and relevant devices.
• Help ensure platform investments are leveraged to improve adoption, efficiency, and ROI.

Connaissances

Attention to detail

Ownership

Cross-functional collaboration

Problem solving

Communication

Ambiguity management

Outils

Jira

HTML/CSS basics

JavaScript basics

Salesforce Marketing Cloud

Description du poste

Little Burgundy is seeking a Web Operations Coordinator to support day-to-day website maintenance, testing, and optimization across digital commerce platforms. You will interface with the Marketing Technology team, our development partners, and IT to scope, document, test, and launch enhancements.

The role emphasizes detail orientation, cross-functional collaboration, and the ability to troubleshoot across ecommerce, CRM, and loyalty integrations.