Digital Client Success Manager (Together)

Absorb Technology; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading mentorship platform is seeking a Digital Client Success Manager to ensure customer success and retention through a digital-first approach. The ideal candidate will have 3+ years of experience in Customer Success and excellent communication skills, with a focus on data insights and automation. This remote position offers flexible arrangements and comprehensive health benefits.

Benefits

Fully remote-first work

Comprehensive Health and Wellness Benefits

New Hire Equipment Allowance

Career growth opportunities

Employee driven DE&I programs

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Support (SaaS experience preferred).
• Excellent written and verbal communication.
• Strong data analysis skills: proven ability to interpret usage trends.

Responsibilities

• Ensure long-term success, adoption, and retention of customers.
• Monitor customer health and adoption trends.
• Design and manage digital touchpoints and engagement.

Skills

Customer Success

Account Management

Data Analysis

Communication

Project Management

SaaS Product Familiarity

Tools

HubSpot

Jira

Zendesk

Confluence

Zoom

Outlook/Teams

Job description

Digital Client Success Manager (Together)

"We're the #1 rated mentorship software for a reason - what we're building delivers real impact and the inbound interest speaks for itself. I'm looking for the next SDR superstar to join my team to help turn this huge demand into real, meaningful conversations. SDRs are the heartbeat of our business and this role is different - you'll be speaking to warm leads who WANT to hear from you. You'll be supported by a team that's all-in on coaching, support and real career growth. We're big believers in mentorship (it's literally what we do), but mentorship is not just our product - it's our culture, and you'll feel it from day one!" - Leyla Temiz, Manager, Sales Development

Together Software, now part of Absorb Software, is a leading mentorship platform that helps organizations build meaningful employee development programs. With this exciting growth, we’re looking for a Digital Client Success Manager to join our growing Client Success team!

The Digital Client Success Manager (DCSM) will ensure the long-term success, adoption, and retention of customers in a digital-first, one to many model. This role blends proactive customer engagement with automation, data insights, and scalable programs to drive adoption and expansion. The successful candidate will design and manage digital touchpoints, coordinate group learning opportunities, and partner closely with Account Managers to retain and grow customer accounts.

• Own the post-launch success of Professional customers through a digital-first approach.
• Monitor customer health and adoption trends, using data to proactively surface risks and opportunities.
• Design, launch, and continually optimize automated customer journeys (celebrating milestones, driving feature adoption, re-engaging low-usage accounts).
• Facilitate training sessions and office hours to drive knowledge and adoption.
• Act as a liaison between customers and internal teams, ensuring feedback is captured and acted upon.
• Partner with Account Managers to identify retention risks, upsell opportunities, and expansion pathways.
• Build and refine processes for scaled engagement, including leveraging AI tools for customer success.
• Maintain accurate customer data and workflows in HubSpot and other systems.

What you’ll bring:

• 3+ years of experience in Customer Success, Account Management, or Client Support (SaaS experience preferred).
• Excellent written and verbal communication; ability to build relationships at scale.
• Strong data analysis skills: proven ability to interpret usage trends and apply insights to drive outcomes.
• Experience with HubSpot workflows or similar CRM automation tools.
• Proven time and project management skills.
• Comfort with SaaS products and tools (HubSpot, Jira, Zendesk, Confluence, Zoom, Outlook/Teams).

Additional preferred qualifications:

• Experience in digital program management, scaled CS strategies, or AI-driven engagement.

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]