Digital Banking Product Manager — Strategy & Growth

EQ Bank | Canada's Challenger Bank; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

EQ Bank is seeking a Product Manager to lead strategies and projects for online and mobile banking, reporting to the Director of Product and Channel Management. You will optimize customer service across digital channels and work with senior management to drive digital initiatives.

Responsibilities include developing roadmaps for channel functionality, delivering new products, ensuring uptime, and collaborating with marketing, sales, and vendors.

Qualifications

• 5+ years of Canadian Financial Institution experience leading online and/or mobile banking channels.
• Degree in Commerce/Management/Economics/Finance/Engineering/CS; MBA or other graduate degree a plus.
• Familiarity with consumer technology and digital UX principles.
• Proven track record delivering customer-facing service enhancements at scale.
• Strong attention to detail and ability to initiate and execute projects.

Responsibilities

• Assist in strategy and roadmaps for service functionality across channels, with business cases.
• Lead delivery of new products/features in digital channels.
• Support day-to-day operations of online/mobile channels and ensure uptime.
• Maintain industry and competitive awareness and vendor relationships.
• Collaborate with marketing, sales, and vendors to optimize digital leads/offers.
• Work with legal/compliance/fraud to protect customers and Equitable.

Skills

Product management

Digital banking

Project management

User experience design

Communication

Vendor management

Agile/Scrum

Strategic thinking

Education

Post-Secondary Degree in Commerce/Management/Economics/Finance/Engineering/CS

MBA or graduate degree

Job description

EQ Bank is seeking a Product Manager to lead strategies and projects for online and mobile banking, reporting to the Director of Product and Channel Management. You will optimize customer service across digital channels and work with senior management to drive digital initiatives.

Responsibilities include developing roadmaps for channel functionality, delivering new products, ensuring uptime, and collaborating with marketing, sales, and vendors.