Dietary Aide

Chartwell Retirement Residences; Toronto; On-site; CAD 28,000 - 36,000; Full time

Job summary

Chartwell Retirement Residences is seeking a Dietary Aide to assist in the preparation and serving of meals for residents, while maintaining safe, sanitary work areas and supporting a secure environment across our communities.

Ideal candidates have prior food service experience in retirement or hospitality, are able to read and follow instructions in English, and hold or are pursuing Food Safe Level 1 and Smart Serve certificates; First Aid is a plus.

Qualifications

• Previous food services experience in retirement or long-term care is preferred.
• Completion of secondary school education or equivalent.
• Food Safe Level 1 and Smart Serve certifications are preferred.
• Able to read, write and follow English instructions.
• Ability to work under time constraints and deliver excellent resident service.

Responsibilities

• Prepares food for serving to residents.
• Ensures resident satisfaction with meal service.
• Responds to resident or family member concerns and takes appropriate action or escalates.
• Performs set-up, serving and tear-down for catering events as booked.
• Communicates courteously with residents, family, visitors and volunteers to deliver customer service excellence.

Skills

Food handling

Customer service

English communication

Empathy for seniors

Education

Secondary school diploma

Food Safe Level 1

Smart Serve (preferred)

Job description

Job Description

The Dietary Aide is responsible for assisting in the preparation and serving of meals and providing catering services, ensuring work areas are maintained in a safe and sanitary condition and assisting in maintaining a safe and secure environment for residents, visitors and other staff members.

Responsibilities

• Prepares food for serving to residents;
• Ensures resident satisfaction with meal service;
• Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Food Services Manager/Food and Beverage Manager;
• Performs the set‑up, serving and tear‑down services at booked catering events;
• Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner, projecting an appropriate image and focusing on customer service excellence.

Ideal Candidates

• Previous food services experience in a retirement residence, long term care residence or other hospitality environment;
• Completion of secondary school education or equivalent;
• Food Safe Level 1 Certificate is preferred;
• Smart Serve Certificate is preferred;
• First Aid Certificate is preferred;
• Ability to read, write and follow written and verbal instructions in English;
• Demonstrated empathy and understanding of the needs of seniors;
• Effective interpersonal and conflict resolution skills;
• Ability to organize work and work under strict time constraints.

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal‑opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities.

If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.