DEWALT Factory Service Technician

Stanley Black & Decker, Inc.; Ottawa; Sur place; CAD 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits

Career growth opportunities

Employee product discounts

Stock options discounts & fitness

Discounts on company brands

Résumé du poste

Stanley Black & Decker, Inc. in Ottawa, ON seeks a Service Technician to join our team. Based in Ottawa, you will estimate repairs, process work orders, and provide technical assistance to distributors and customers.

You will handle parts identification, warranty verification, and inventory control while delivering excellent service. Prior power tool repair experience is preferred and a college or trade school background is recommended.

Qualifications

• Experience in a service environment is required.
• Power tool repair experience is preferred.
• Compressor repair experience is an asset.
• Strong communication and sales skills are essential.

Responsabilités

• Estimate and complete repairs with proper SKU/parts identification.
• Process service work orders, logging and follow-up.
• Provide over-the-counter repairs for Black & Decker and DEWALT tools.
• Provide technical assistance to distributors, end users, and staff.
• Process customer requirements and parts via POS and internal SAP/MGV systems.
• Identify parts, explain product applications, and share information by phone, counter, mail or fax.
• Verify warranties by date codes and part condition.
• Manage inventory to maintain service levels and turns.
• Deliver courteous, knowledgeable, and efficient customer service for 100% satisfaction.
• Coordinate and follow up on customer parts and tool orders.
• Make day-to-day operational decisions including cash controls, returns, warranty, and paperwork for audits.
• Open and close the service branch, including cash registers and computers.
• Assist with shipping/receiving within the branch and related duties.

Connaissances

Customer-focused sales

Strong communication

Power tool repair

Compressor repair experience

Organizational skills

Formation

Community college or trade school

Outils

SAP

MGV

Microsoft Office

Description du poste

Build Your Career With Us

As a Service Technician , you will be part of a dedicated team based in Ottawa, ON and reporting to the Branch Manager.

If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World™.

What You Get

• Competitive compensation , with an anticipated starting rate of $23.00-$26.00/hour, based on your experience, skills, qualifications, and market location.
• Comprehensive benefits package designed to support the health, well‑being, and financial future for you and your family.
• A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day.
• Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.
• An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.
• Employee perks including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

The Why

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top‑notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

What You Will Get To Do

• Estimation and completion of repairs, including proper identification of SKU’s and parts needed
• Processing of service work orders, logging, tracking, follow‑up.
• Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.
• Provide technical assistance to distributors/end users/staff
• Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
• Provide parts identification, product application, product information to customers by phone, counter, mail, and fax
• Verify and administer warranty on products through date codes, parts condition identification
• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns
• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.
• Coordinate and follow up with customer parts and tool orders
• Make day‑by‑day operational decisions, and co‑ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
• General service branch opening and closing responsibilities including cash registers and computers
• Assist with shipping and receiving within the Branch and other duties

Who You Are

• Graduate of a community college or trade school preferred
• Compressor repair experience on equipment an asset
• Experience in a service environment a must, preferably with power tool repair experience
• Effective communication and sales skills, and experience in working directly with the public
• Strong organizational skills, and ability to complete tasks in tight time frames
• Knowledge of cash registers and computers, especially Microsoft Office, an asset

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This job posting is for an existing vacancy within our organization.

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse , and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals, and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of‑the‑art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state‑of‑the‑art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.