DevOPS/Cloud Engineer

Teckhorizon Inc; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Teckhorizon Inc is seeking a skilled DevOPS/Cloud Engineer to provide expertise in AWS and design cloud solutions for the Contact Center domain. The role involves leading the implementation of Amazon Connect solutions and ensuring optimal application performance in a hybrid work environment.

Qualifications

• Senior-level expertise in AWS cloud platform.
• Hands-on experience with microservices, containers, Kubernetes, and serverless technologies.

Responsibilities

• Design, build, and support cloud environments for Contact Center solutions.
• Lead implementation of Amazon Connect cloud-based contact center solution.
• Monitor application performance in the cloud.

Skills

AWS

Cloud Expertise

Microservices

Kubernetes

Serverless Technologies

Job description

Title: DevOPS/Cloud Engineer

Job Details

• Country: Canada
• Province/State: Ontario
• City: Toronto
• Street: 222 Jarvis Street
• Hybrid: 3 Days onsite / 2 days remote

Job Responsibilities

• Provide senior-level expertise in AWS cloud platform.
• Design, build, and support cloud environments to create solutions for the Contact Center domain.
• Lead the design, development, and implementation of an Amazon Connect cloud-based contact center solution, including services like Call and Queue Flows, Agent Experience, Call Recording, Metrics, and Contact Lens.
• Analyze Lens and CTR Data.
• Monitor and assess application performance in the cloud to ensure availability.
• Create, test, and implement safeguards to maintain data integrity and prevent unauthorized access.
• Review production logs regularly, providing analysis and suggestions for proactive measures.
• Hands-on experience with microservices, containers, Kubernetes, and serverless technologies.
• Document system design, integration, configuration, and development activities.
• Develop and maintain system design models, documentation, and specifications.
• Produce integration plans and contribute to configuration and development projects.