Detox Manager

Teenchallenge; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Job summary

Lighthouse Mission in Winnipeg, MB seeks a Detox Manager to lead the detox program, oversee operations, and ensure safe, compassionate care. You will manage staffing, partnerships, intake, and reporting, while upholding Christ-centered values in a demanding, on-site environment.

The role emphasizes leadership, staff development, safety, and program quality as you mentor teams and coordinate with external agencies to support individuals on their recovery journey.

Qualifications

• Diploma or Degree in Social Work, Human Services, Psychology, Nursing, Addictions, or related field.
• Current First Aid and CPR Certificate required
• Leadership experience required
• Experience coordinating referrals is asset
• Knowledge of addictions and treatment, including withdrawal management, and trauma‑informed care asset
• Non-violent crisis intervention training asset
• Must be able to obtain and maintain a clear Vulnerable Sector Clearance
• Experience working with vulnerable persons asset

Responsibilities

• Ensure continuity of care between all staff shifts
• Review and monitor shift reports and participant documentation with follow up as required
• Provide support and guidance to all staff
• Monitor admission and discharge for all participants
• Ensure participant safety, confidentiality, and program standards are maintained
• Oversee relationships with partner agencies, building strong connections and communication channels
• Develop, maintain, and implement intake and discharge processes and supporting documentation
• Support staff through the intake and referral processes
• External reporting and accountability regarding appointed metrics
• Prepare reports for funding and regulatory requirements
• Monitor occupancy and bed utilization
• Coordinate communication with external agencies
• Assist in policy implementation
• Support donor engagement to bolster sustainable revenue
• High level of oversight on all program and participant documentation
• Provide day-to-day supervision of program operations
• Support staff through coaching and mentorship
• Ensure consistent communication between shifts
• Facilitate staff orientation, onboarding and training
• Oversee and implement quality improvement initiatives
• Ensure all staffing levels are met and all shifts are filled
• Other duties as assigned

Skills

Leadership

Verbal communication

De-escalation

Organizational planning

Mentoring

Education

Diploma/degree in Social Work or related field

Job description

Position Title: Detox Manager

Location: Lighthouse Mission, Winnipeg, MB

Reports to: Operations Director for Detox

Mission:

Building bridges of hope by supporting the physical, spiritual, social, and psychological needs of our community, we aim to bring eternal freedom and joy.

Vision:

A community where every individual's biopsychosocial and spiritual needs are met, ensuring that each person steps into a future of enduring freedom and boundless joy, one life at a time

Core Values:

• Compassion - Recognizing the multifaceted nature of human beings, we commit to addressing not just the physical, but the emotional, social, psychological, and spiritual needs, mirroring Christ's comprehensive care.
• Enduring Hope - Rooted in the belief that every individual deserves a future brimming with freedom and joy, we continually strive to be a beacon of optimism and assurance, drawing from the eternal hope of the Gospel.
• Inclusive Love - Embracing all individuals irrespective of their backgrounds, struggles, or stories, we embody Christ's unconditional love, welcoming everyone into our community with open arms, just as He did.
• Stewardship - Guided by the principle that we are caretakers of God's creations, including our fellow beings, we dedicate ourselves to selfless service, ensuring that resources, time, and skills are used effectively to bring about positive change in the lives of those we serve.

Position Summary

The Detox Manager will report to the Executive Director and provide tactical leadership and oversight of the detox program. They are responsible for the smooth and safe operation of the centre, ensuring appropriate staffing levels, overseeing facility management and general operations, and fulfilling day to day business needs. This position creates the standard and establishes the atmosphere for the centre by creating and maintaining an environment of safety, trust, compassion, and excellence in care.

Primary Responsibilities

Clinical & Program Oversight

• Ensure continuity of care between all staff shifts
• Review and monitor shift reports and participant documentation with follow up as required
• Provide support and guidance to all staff
• Monitor admission and discharge for all participants
• Ensure participant safety, confidentiality, and program standards are maintained

Intake & Referrals

• Oversee relationships with partner agencies, building strong connections and communication channels
• Develop, maintain, and implement all intake and discharge process and supporting documentation
• Support staff through the intake and referral processes

Administration

• External reporting and accountability regarding appointed metrics
• Prepare reports for funding and regulatory requirements
• Monitor occupancy and bed utilization
• Coordinate communication with external agencies
• Assist in policy implementation
• Support donor engagement to bolster sustainable revenue

Leadership

• High level of oversight on all program and participant documentation
• Provide day-to-day supervision of program operations
• Support staff through coaching and mentorship
• Ensure consistent communication between shifts
• Facilitate staff orientation, onboarding and training, or delegate as required
• Oversee and implement quality improvement initiatives
• Ensure all staffing levels are met and all shifts are filled, supporting coverage as needed

Additional Responsibilities

• Other duties as assigned

Education, Experience and Credentials

• Diploma or Degree in Social Work, Human Services, Psychology, Nursing, Addictions, or related field required OR five or more years of directly related leadership experience within addictions, detoxification, shelters, healthcare, or community services.
• Current First Aid and CPR Certificate required
• Leadership experience required
• Experience coordinating referrals is considered an asset
• Knowledge of addictions and treatment, including withdrawal management, and trauma informed care considered a significant asset
• Non-violent crisis intervention training considered an asset
• Must be able to obtain and maintain a clear Vulnerable Sector Clearance.
• Experience working with vulnerable persons considered an asset

Personal Competencies

• Ability to guide others through servant leadership
• Strong verbal communication skills
• Ability to deescalate a situation in a high pressure and unpredictable environment
• Highly organized and able to plan and prioritize
• Ability to remain calm and centred in stressful situations while applying critical thinking
• Strong conflict resolution skills
• Desire to mentor and develop others

Work Environment

• The position is based in a detox facility where staff work in and among individuals going through detox recovery.
• Flexibility schedule, which may include working evenings, nights, weekends and holidays.
• The work environment reflects the Christ-centered mission, where staff collaborate in ministry-focused work that supports individuals on their recovery journey.