Desktop Support Technician ©

Zones, LLC; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading IT solution provider seeks a Desktop Support Technician for a 12+ month term in Kitchener. The role involves onboarding new users, troubleshooting hardware/software issues, and providing AV support in conference rooms. Join a collaborative team committed to innovation and employee well-being with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Medical coverage

State-mandated sick leave

Qualifications

• Hands-on experience providing end-user support.
• Experience with AV and conference room setup, including Zoom Room and GVC.

Responsibilities

• Onboard new users and assist with hardware setup.
• Support IT-related office infrastructure and act as first point of contact.
• Provide hands-on support for AV systems in conference rooms.

Skills

End-user support

AV systems support

Troubleshooting

Job description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 12+ months

Location: Kitchener, ON N2G 1Y6

Pay: $30.00 - $35.00, commensurate with experience.

Hours: Standard business hours

Role Responsibilities:

In this role, you will onboard new users, support existing users, and troubleshoot hardware/software and permissions for users.

What you’ll do as the Desktop Support Technician:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Onboarding New Users:
• Set up new hardware (monitor, keyboard, mouse, hub, docking station).
• Assist new hires with initial login, network access, and basic system orientation.
• Onsite presence for user support experience:
• Support and maintain IT-related office infrastructure (e.g., shared printers, Wi-Fi Access points).
• Setup desks and shared workstations.
• Act as the first point of contact for walk-up IT issues.
• AV & Conference Room Support:
• Provide hands-on support for AV systems in conference rooms, including Zoom Room and GVC.
• Assist with live meeting setup and real-time troubleshooting during meetings.
• Perform routine checks and maintenance of AV equipment to ensure uptime and reliability.
• Be the first point of escalation for tickets from Tier one (10 team).
• Maintain the onsite Tech Bar:
• Provide in-person support of user issues and escalations to Verily Teams as needed.
• Troubleshoot hardware, software, and access/permissions issues.
• Troubleshoot issues with integrated systems.

What you will bring to the team:

Hands-on experience providing end-user support.

Experience with AV and conference room setup, including Zoom Room and GVC.

Benefits:

Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, state-mandated sick leave, and other benefits designed to support your well-being and work-life balance.

We are an inclusive community as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer.

At Zones, work is more than a job – it’s an exciting career with a global team passionate about tech, embracing change, and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Zones participates in E-Verify, a system that confirms eligibility to work in the United States.