Desktop Support Engineer (Level 2)

NSC Global; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Engineer to enhance their IT support team. This exciting role involves maintaining and troubleshooting computer systems, providing exceptional support to end users, and developing documentation to assist users. Ideal candidates will possess strong technical skills, effective communication abilities, and a customer service orientation. Join a dynamic environment where your contributions will help drive operational excellence and support a diverse range of IT solutions. If you are detail-oriented and thrive in a team-oriented setting, this opportunity is perfect for you.

Qualifications

• Experience with desktop operating systems and application support.
• Strong communication and documentation skills are essential.

Responsibilities

• Maintain and troubleshoot computer systems and peripherals.
• Support user account information and perform hands-on fixes.

Skills

Computer Hardware Knowledge

Microsoft Operating Systems

Mac OS X

Application Support

Diagnostic Utilities

Communication Skills

Documentation Skills

Job description

Join to apply for the Desktop Support Engineer (Level 2) role at NSC Global

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

Position

Desktop Support Engineer

Job Type

Direct Hire (W2) with NSC Global

Start Date

Immediately

Responsibilities

1. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
2. Document, maintain, upgrade, or replace hardware and software systems.
3. Support and maintain user account information, including rights, security, and system groups.
4. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
5. Develop help sheets and knowledge base articles for end users.
6. Perform related duties consistent with the scope and intent of the position.

Qualifications and Experience

• Knowledge of basic computer hardware.
• Experience with desktop operating systems including Microsoft and Mac OS X.
• Extensive application support experience.
• Working knowledge of diagnostic utilities.
• Exceptional communication and interpersonal skills.
• Strong documentation skills.

Personal Attributes

• Ability to conduct research into computing issues.
• Ability to absorb and retain information quickly.
• Highly self-motivated and detail-oriented.
• Proven analytical and problem-solving abilities.
• Ability to prioritize in high-pressure environments.
• Exceptional customer service orientation.
• Experience in team-oriented environments.

Soft Skills

• Strong technical understanding and innovative problem-solving skills.
• Effective communication and team collaboration abilities.
• Physical ability to lift up to 40 lbs and mobility between buildings.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting