Desktop Support Engineer

J&M Group; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in IT Services is seeking an Entry Level Desktop Support Engineer for a contract role. The position involves managing Windows OS installations, Active Directory migrations, and responding to support tickets. Ideal for those starting their careers in IT.

Responsibilities

• Provision and decommission Windows OS on virtual machines or physical servers.
• Manage Active Directory Domain Services (ADDS) migration.
• Respond to incident tickets and resolve issues before SLA breaches.

Job description

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Responsibilities

1. Provision and decommission Windows OS on virtual machines or physical standalone servers.
2. Perform domain controller (DC) promotion and demotion.
3. Manage Active Directory Domain Services (ADDS) migration.
4. Apply patches and upgrades to systems.
5. Respond to incident tickets and resolve issues before SLA breaches.
6. Update contact email for infrastructure downtime/non-downtime maintenance and on-call details.
7. Set up blackout periods and perform server shutdowns or reboots during maintenance as required.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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