Desktop Support Engineer

Leidos; Calgary; On-site; CAD 55,000 - 85,000; Full time

Job summary

Leidos is seeking a Desktop Support Engineer based in Calgary, Canada. You will provide 2nd line desktop, hardware, software, network, and office infrastructure support for employees, helping with onboarding, asset management, and IT operations.

The role requires a Bachelor's degree with 2+ years of experience, strong English communication, and knowledge of Windows, VPN, and collaboration tools. Hybrid or on-site office setup and proactive troubleshooting are expected.

Qualifications

• Bachelor's degree in Computer Science, IT Engineering, or related field, with 2+ years of relevant experience.
• CompTIA Network+ or CCNA is a plus.
• Experience in technical support, ideally 2nd line or customer-facing.
• Proficiency with Windows desktop OS, Microsoft Office, Remote Desktop, and enterprise collaboration tools.
• Basic networking knowledge: TCP/IP, WiFi, LAN, VPN, connectivity troubleshooting.
• Experience with computer hardware and peripherals; virtualization knowledge is a plus.

Responsibilities

• Provide 2nd line desktop support for laptops, desktops, peripherals, login issues, Microsoft 365, VPN, browsers, and conferencing tools.
• Maintain servers, switches, and hardware in data centers or colocation spaces.
• Triage and resolve helpdesk tickets with timely communication and documentation.
• Escalate incidents to internal teams or vendors and follow through to resolution.
• Identify recurring issues and implement sustainable fixes instead of quick workarounds.
• Manage IT activities for starters, movers, and leavers including device prep and onboarding.
• Ensure software licensing, security controls, patching, and IT standards are followed.
• Maintain accurate documentation, asset records, and runbooks.

Skills

Windows OS

Microsoft Office

Remote Desktop

VPN

Networking basics

Troubleshooting

English communication

Education

Bachelor's degree in Computer Science or IT

Tools

Druva InSync

OneDrive/SharePoint

ITSM tools

Job description

Description

Looking for an opportunity to make an impact?

Description Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos is seeking a Desktop Support Engineer based in Calgary, Canada. This role provides 2nd line desktop, hardware, software, network, and office infrastructure support for employees. The position supports daily IT operations, onboarding and offboarding, asset management, compliance activities, vendor coordination, and continuous improvement while maintaining a strong customer service focus.

Key Responsibilities

• Provide responsive 2nd line desktop support for laptops, desktops, peripherals, login issues, Microsoft 365, VPN, browsers, collaboration tools, and remote access solutions.
• Maintain and support servers, switches, and hardware inside secure data center and colocation spaces.
• Investigate, prioritize, update, and resolve helpdesk tickets based on business impact, ensuring timely communication and accurate documentation through closure.
• Escalate incidents to appropriate internal teams, vendors, or service providers when needed, and follow through until resolution.
• Identify recurring technical issues and support sustainable fixes rather than short-term workarounds.
• Support core office technology services, including WiFi, LAN, VPN, internet connectivity, meeting room equipment, printers, scanners, and conferencing tools.
• Perform daily system and backup checks, investigate exceptions, and help users follow approved data storage and backup practices. Experience in tools like Druva InSync, OneDirve & Sharepoint is advantage.
• Manage starter, mover, and leaver IT activities, including device preparation, IT induction, authentication setup (like OTP device enrollment and YubiKey configuration), device collection, and access follow-up.
• Maintain accurate support documentation, asset records, inventory updates, local runbooks, and operational reports.
• Ensure software licensing, security controls, vulnerability remediation, patching, and Infrastructure Services standards are followed consistently.
• Support IT improvement projects, hardware and software refreshes, vendor follow-ups, procurement coordination, and user awareness sessions as required.

Required Qualifications

• Bachelor’s degree in Computer Science, IT Engineering, or a related field, with 2+ years of relevant experience; additional experience may be considered in lieu of a degree.
• Good to have certification like CompTIA Network+ or CCNA.
• Experience in a technical support role, ideally within a 2nd line or customer-facing environment.
• Working knowledge of Windows desktop operating systems, Microsoft Office, Remote Desktop, and common enterprise collaboration tools.
• Basic networking knowledge, including TCP/IP, WiFi, LAN, VPN, broadband setup, and connectivity troubleshooting.
• Experience supporting communication equipment, peripherals, and computer hardware.
• Knowledge of virtualization technologies and endpoint support practices.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to learn new and complex products quickly.
• Excellent written and verbal communication skills in English, including the ability to produce clear and concise technical updates.
• Ability to work independently in a remote office environment while collaborating effectively with wider IT and business teams.

Preferred Skills

• Experience supporting multi-site, hybrid, or remote users.
• Familiarity with ITSM or helpdesk ticketing tools.
• Exposure to endpoint security, software patching, vulnerability remediation, and asset compliance.
• Experience coordinating with vendors, service providers, and procurement teams.
• Ability to support local office infrastructure independently with strong ownership and follow-through.
• This role is ideal for a proactive IT support professional who enjoys hands-on technical support, user engagement, and ownership of local office IT operations in a fast-paced environment.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Pay Range

Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.