Desktop Support Analyst

DIRTT Environmental Solutions, Ltd.; Calgary; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Bonus program

Employee Share Purchase Plan

Breakfast & snacks (in-office)

Job summary

DIRTT Environmental Solutions in Calgary is seeking a Desktop Support Analyst to be the first point of contact for technical support, helping teammates stay productive, connected, and secure.

You will troubleshoot hardware and software, configure workstations, manage tickets, and use remote tools to assist end users. The role emphasizes EPIC values and a collaborative IT team.

Qualifications

• Some experience in IT/computers would be considered an asset.
• Excellent verbal and written communication skills.
• Basic knowledge of Windows and macOS operating systems and Microsoft Office products.
• A customer-centric attitude with the ability to remain patient, empathetic, and professional when dealing with clients.
• Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
• Collaborative mindset to work effectively with other IT professionals and support team members.
• Ability to adapt to changing technology and industry trends.
• Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
• Industry-standard certifications in IT support or helpdesk operations are a plus.

Responsibilities

• Provide first-line technical support to customers via phone, email, or chat, assisting with hardware and software issues, account access, and general inquiries.
• Diagnose and troubleshoot technical problems, determining the root cause and applying solutions efficiently. Escalate complex issues to the appropriate teams when necessary.
• Assemble, configure, and rebuild desktop and laptop computers.
• Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided.
• Use remote desktop tools to assist customers with software installations, configurations, and troubleshooting.
• Educate end-users on basic IT procedures, best practices, and security protocols.
• Provide basic support for hardware issues, including workstations, printers, and peripherals, and coordinate hardware repairs and replacements as needed.
• Assist with software installations, updates, and configurations, ensuring that applications run smoothly.
• Assist in enforcing company and industry-standard security policies, helping users with password resets, and ensuring a secure computing environment.

Skills

IT/computers experience

Communication skills

Windows/macOS knowledge

Customer-centric attitude

Analytical/problem-solving

Collaborative mindset

Adapt to changing technology

Organizational/time management

IT support certifications

Job description

Calgary - 7303
7303 30 St SE
Calgary, AB T2C, CAN

Description

Who We Are

Not just built for today. Building for tomorrow.

DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations—alongside construction and design leaders—to build high-performing, adaptable interior environments.

Operating across workplace, healthcare, education, and public sector markets, DIRTT provides total design freedom and greater certainty in cost, schedule, and outcomes.

We are a highly motivated group of individuals who embrace the company’s entrepreneurial spirit. Everyone is hands-on, regardless of role. We celebrate our successes together, work hard, have fun, and treat one another with respect.

Who You Are

As a Desktop Support Analyst , you’ll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues with patience and precision, deliver exceptional service, and embody our EPIC values every step of the way.

What You’ll Do

• Provide first-line technical support to customers via phone, email, or chat, assisting with hardware and software issues, account access, and general inquiries.
• Diagnose and troubleshoot technical problems, determining the root cause and applying solutions efficiently. Escalate complex issues to the appropriate teams when necessary.
• Assemble, configure, and rebuild desktop and laptop computers.
• Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided.
• Use remote desktop tools to assist customers with software installations, configurations, and troubleshooting.
• Educate end-users on basic IT procedures, best practices, and security protocols.
• Provide basic support for hardware issues, including workstations, printers, and peripherals, and coordinate hardware repairs and replacements as needed.
• Assist with software installations, updates, and configurations, ensuring that applications run smoothly.
• Assist in enforcing company and industry-standard security policies, helping users with password resets, and ensuring a secure computing environment.

What You’ll Bring

Required Qualifications

• Some experience in IT/computers would be considered an asset
• Excellent verbal and written communication skills.
• Basic knowledge of Windows and macOS operating systems and Microsoft Office products.
• A customer-centric attitude with the ability to remain patient, empathetic, and professional when dealing with clients.
• Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
• Collaborative mindset to work effectively with other IT professionals and support team members.
• Ability to adapt to changing technology and industry trends.
• Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
• Industry-standard certifications in IT support or helpdesk operations are a plus.

What’s In It for You

• Competitive base salary plus a variable pay (bonus) program
• Eligibility to participate in DIRTT’s Employee Share Purchase Plan
• For in-office roles: continental breakfast, coffee, tea, soda, daily hot cafeteria lunch, and snacks
• Disability and insurance benefits, including short- and long-term disability, life insurance, dependent coverage, and voluntary options (may vary by location)
• Mental health and wellbeing support, including an Employee Assistance Program (EAP)
• A thorough and supportive onboarding program designed to set you up for success

Equal Opportunity & Hiring Information

DIRTT Environmental Solutions is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic.

DIRTT is committed to providing reasonable accommodations throughout the recruitment process. If you require an accommodation, please let us know.

Roles at DIRTT are safety-sensitive. Pre-employment drug and alcohol testing may be required. Applicants must be 18 years or older.

Employment is conditional upon the successful completion of a background check, where permitted by law. This will be conducted through a trusted third-party provider after a conditional offer has been accepted.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.