Desktop Support

KRG Technologies Inc.; Pickering; On-site; CAD 48,000 - 65,000; Full time

Job summary

A leading company is seeking an IT Support Specialist with a minimum of 3 years in field support services. The ideal candidate will possess strong skills in troubleshooting and supporting various technologies while maintaining excellent customer support. Mandatory certifications include CompTIA A+, with opportunities for further development in a dynamic team environment.

Qualifications

• At least 3 years hands-on experience in field Support Services.
• Must provide consistent and excellent customer support.
• Strong written and verbal communication skills.

Responsibilities

• Support desk-side for various Windows OS installations.
• Troubleshoot desktops, workstations, notebooks, and printers.
• Perform remote support and manage video conferencing.

Skills

Windows installation

Troubleshooting

Multifunctional Devices support

Microsoft Office

Break/Fix skills

Remote control of PCs

Video conferencing knowledge

Customer support

Education

CompTIA A+ certification

Premier Dell Hardware Certification

HP Accredited Platform Specialist (APS)

Job description

Job Description

- At least 3 years hands on experience in field Support Services

- Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1, Windows 10 installation, troubleshooting and reporting.

- Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD

- Strong Microsoft Office skills (Outlook, Word, and Excel)

- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers

- Broad experience in IT related services with basic understanding of Networks, Servers and Telecoms

- Experience including remote control of PCs and video conferencing knowledge

- Rotational On-call for executive support

- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

- Strong written and verbal communication skills

- Must be detail oriented and self-motivating

- Ability to successfully pass a background security check

Desired Certification ( A combination of 02 mandatory)

1. CompTIA A+ certification ( Compulsory )

2. Premier Dell Hardware Certification

3. HP Accredited Platform Specialist (APS) - HP LaserJet Solutions

Additional Information

All your information will be kept confidential according to EEO guidelines.