Desktop and System Support Technician, Intermediate

Linamar Corporation; Guelph; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunities for career advancement

Community outreach programs

Social committees and sports teams

Discounts for local vendors and auto-s

Job summary

Linamar Corporation is seeking an Intermediate Desktop and System Support Technician to ensure IT customer service at a designated facility, maximizing performance, security, and uptime of desktops, servers, and networks.

The role focuses on acting as the IT face for the facility, troubleshooting issues, and coordinating with Corporate IT while preparing reports and maintaining licensing compliance. Experience with Windows, ERP/MRP systems, and networking is valued.

Qualifications

• Post-Secondary Education in Computer Science is preferred.
• Minimum four years experience in data communications troubleshooting.
• ITIL and ITSM knowledge is preferred.
• Minimum two years experience using Windows Desktop OS, Microsoft Office, Dell Desktop and Notebook hardware and Networking basics.
• Current MCP considered an asset.
• Ability to read and understand equipment, policy and procedure manuals.

Responsibilities

• Troubleshoot and support office desktops to maximize performance and uptime.
• Serve as the IT face at the facility and route issues.
• Prepare reports and analyze service data within prescribed guidelines.
• Manage network attached equipment setup and installation as needed.
• Maintain desktop software, antivirus, and PC management tools per setup checklist.
• Support local systems such as MRP/ERP, PM, Time and Attendance, QA equipment.
• Administer local phone system including paging and voicemail.
• Evaluate IT needs and user software requirements.

Skills

Data communications troubleshooting

ITIL/ITSM knowledge

Interpersonal skills

Independent work

Education

Post-Secondary Education in Computer Science

Tools

Windows Desktop OS

Microsoft Office

Dell Desktop and Notebook hardware

Networking basics

Job description

Linamar Corporation is a Canadian diversified global manufacturing company of highly engineered products across global industries & markets. From the entrepreneurial seeds planted by our dynamic founder, to the support provided along the way, all Linamar employees are poised for success in this fast-paced and rapidly growing environment. With access to the tools you need to succeed, you will make an impact along with other motivated and engaged people.

Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

Desktop and System Support Technician, Intermediate

The Desktop and System Support Technician, Intermediate position will be responsible for IT customer service at designated facility; this includes maximizing performance, security, and up-time of each desktop, server and network.

Powering Vehicles, Motion, Work, and Lives since 1966.

Performance Expectations

• Complete assignments from the Service Desk efficiently and effectively within assigned priority to meet SLA.
• Troubleshoot and solve office desktop problems.
• Act as the “face of IT” at designated facility and route issues.
• Prepare regular and special reports and analyze within prescribed guidelines.
• Contact customers, suppliers, or organization employees outside the immediate work area to exchange information.
• Inform Corporate IT management of any issues concerning requests to perform tasks outside of this job description.
• Purchase software and hardware for designated facility according to standards and IT purchasing procedures.
• Ensure licensed software is used in facility and the information is maintained in the licensing database.
• Setup and install all network attached equipment at facility.
• Maintain software and hardware on desktops at facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.
• Support unique systems such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other software or hardware.
• Administer local phone system (including paging, voice mail, moves-adds-changes).
• Prepare, monitor and adjust work schedules and evaluate data on user support services provided.
• Ability to prepare, monitor and analyze data on user support services provided.
• Ability to evaluate information technology needs and users' software needs.

Credentials

• Post-Secondary Education in Computer Science is preferred.
• Current MCP considered an asset.
• Minimum four years experience in data communications troubleshooting.
• ITIL and ITSM knowledge is preferred.
• Minimum two years experience using Windows Desktop OS, Microsoft Office, Dell Desktop and Notebook hardware and Networking basics.
• Working knowledge of data communications troubleshooting.
• Ability to read and understand equipment, policy and procedure manuals

Desired Characteristics

• Possess excellent comprehension and interpersonal skills.
• Ability to work independently and coordinate efforts with co-workers.
• Ability to continuously learn and update technical knowledge.

What Linamar Has To Offer

• Opportunities for career advancement.
• Community based outreach supporting both local and global initiatives and charities.
• Social committees and sports teams.
• Discounts for local vendors and events, including auto supplier discounts.

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