Desktop and Network Support Analyst

Rogers Foods Ltd.; Chilliwack; On-site; CAD 65,000 - 85,000; Full time

Job summary

Rogers Foods Ltd. is seeking a Desktop & Network Support Analyst to provide frontline IT support, handle device provisioning, and maintain accurate asset records.

You will assist with Microsoft 365 licensing, Dynamics 365 support, and basic network troubleshooting at our facility. The role requires a diploma or equivalent IT training, 2+ years in IT support, and strong communication skills to assist users across the organization.

Qualifications

• Diploma, technical training, or equivalent experience in information technology or a related field.
• Two or more years of experience in desktop, help desk, network, or systems support.
• Working knowledge of Windows, Microsoft 365, Active Directory or Entra ID, endpoint tools, and mobile device support.
• Practical understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and switching.
• Experience installing, configuring, and supporting computers, printers, peripherals, operating systems, and business software.
• Experience using a ticketing or service-management platform.
• Ability to follow security, approval, confidentiality, and change-control requirements.
• Clear communication skills and a service-oriented approach with users at all technical levels.
• Authorization to work in Canada and meet company screening or site-access requirements.

Responsibilities

• Provide Level 1 and Level 2 help desk support for computers, mobile devices, printers, scanners, and common business applications.
• Troubleshoot hardware, software, access, printing, connectivity, and performance issues.
• Coordinate with vendors and IT staff for issue resolution and asset management.
• Maintain accurate IT asset, warranty, lifecycle, configuration, and disposal records.
• Assist with Microsoft 365 licensing, reclamation, and usage tracking.
• Assist with Dynamics 365 and business application support as needed.
• Document symptoms, impact, and troubleshooting steps before escalation.
• Follow security and least-privilege requirements for access changes.
• Support site infrastructure including network drops, Wi‑Fi, and VPN issues.

Skills

Communication skills

Service orientation

Team collaboration

Attention to security

Education

Diploma or technical IT training

Tools

Windows OS

Microsoft 365

Active Directory/Entra ID

Intune

PowerShell

Job description

LEVEL: Salary

SUPERVISOR: PrincipalEnterprise Architect

RANGE: $65,000.00 -$85,000.00

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GENERAL PURPOSE:

The Desktop & Network Support Analyst providesresponsive, practical technology support for Rogers Foods and Miller Millingemployees and operations. This position is the primary day-to-day contact forhelp desk triage, workstation and peripheral support, account and deviceprovisioning, asset tracking, Microsoft licensing support, and basic Dynamics365 assistance. The position also supports local network connectivity,coordinates vendor support activity, and maintains accurate technicaldocumentation and knowledge articles.

RESPONSIBILITIES:

Help Desk andEnd-User Support

• Receive, prioritize, document, and resolvehelp desk requests
• Provide Level 1 and Level 2 support forcomputers, mobile devices, printers, scanners, and common business applications
• Troubleshoot hardware, software, access,printing, connectivity, and performance issues
• Communicate status, next steps, andresolutions clearly to employees

Device Lifecycle,Asset Management, and Licensing

• Configure, deploy, recover, and securelyretire computers, mobile devices, peripherals, and accessories
• Maintain accurate IT asset, warranty,lifecycle, configuration, and disposal records
• Support procurement and coordination ofapproved hardware, software, cellular devices, and technical services
• Assist with Microsoft 365 and other softwarelicensing, assignment, reclamation, and usage tracking

Identity, Access,and Employee Lifecycle Support

• Complete onboarding, role-change, andoffboarding tasks for accounts, devices, applications, and access permissions
• Perform password resets,multifactor-authentication support, session resets, and routine access support
• Follow approval, security, andleast-privilege requirements for access changes

Dynamics 365 andBusiness Application Support

• Provide routine Dynamics 365 and businessapplication support
• Document symptoms, business impact, andtroubleshooting steps before escalation
• Coordinate with business-systems staff,Microsoft support, and vendors to resolve assigned issues

Network,Infrastructure, and Site Support

• Support workstations, printers, wirelessaccess, network drops, meeting-room technology, and other site equipment
• Troubleshoot LAN, WAN, VPN, Wi-Fi, DNS, DHCP,cabling, switching, and Internet connectivity issues
• Assist with technology installations, moves,projects, outage response, testing, and verification

Documentation,Security, and Continuous Improvement

• Maintain knowledge articles, procedures,configuration records, and support checklists
• Follow information-security, access-control,change-management, and data-handling requirements
• Report suspected phishing, malware, dataexposure, unauthorized access, or other security events
• Recommend practical improvements to reducerecurring issues and improve support processes
• Participate in team meetings, training,audits, projects, and cross-training as assigned

Other:

• Ability to travel occasionally and workoutside normal hours when required
• Aware of critical control points as theyrelate to product liability
• Responsible for compliance with Canada LabourOccupational Health and Safety requirements
• Follow Good Manufacturing Practices whileperforming job duties and tasks

QUALIFICATIONS:

Required:

• Diploma, technical training, or equivalentexperience in information technology or a related field
• Two or more years of experience in desktop,help desk, network, or systems support
• Working knowledge of Windows, Microsoft 365,Active Directory or Entra ID, endpoint tools, and mobile device support
• Practical understanding of networkingconcepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and switching
• Experience installing, configuring, andsupporting computers, printers, peripherals, operating systems, and businesssoftware
• Experience using a ticketing orservice-management platform
• Ability to follow security, approval,confidentiality, and change-control requirements
• Clear communication skills and aservice-oriented approach with users at all technical levels
• Authorization to work in Canada and meetcompany screening or site-access requirements

Preferred:

• Experience with Microsoft Intune, Defender,Azure, SharePoint, Teams, Exchange Online, or PowerShell
• Experience supporting Dynamics 365 or anotherERP platform
• Experience with Zendesk, remote-supporttools, IT documentation, or asset-management systems
• Experience supporting users in manufacturing,warehouse, food production, or operational environments
• Microsoft, CompTIA, Cisco, ITIL, or similarcertification or training
• Basic scripting or automation experience