Desktop Administrator

Medavie; San Juan de Terranova; On-site; CAD 53,000 - 63,000; Full time

Job summary

Medavie Health NL invites applications for a permanent Desktop Administrator role based in Newfoundland and Labrador. The successful candidate will provide end-user support across desktops, laptops, rugged devices, smartphones, and tablets, while following help desk procedures and SLA commitments.

You will diagnose hardware/software issues, manage assets, and contribute to PC image deployment and rollouts. A related IT degree or two years experience is required, with strong problem solving and

Qualifications

• Possess a Community College or University degree in an appropriate discipline, preferably Information Technology, or have a minimum of two years related work experience.
• Possess working knowledge of fundamental operations of relevant software, hardware and other equipment including printers, Active Directory, IP Protocol, VPN’s, VoIP phones, remote desktop, MS Office Suite, Microsoft SCCM, Azure Entra.
• Have knowledge of ITSM tools such as Cherwell is considered an asset.
• Have problem solving, organizational and execution skills.
• Possess good interpersonal skills and the ability to manage cross-organizational projects and work with minimal supervision.
• Superior customer service skills.

Responsibilities

• Responding to requests for technical assistance in person, via phone, electronically using remote support tools.
• Diagnosing and resolve technical hardware and software issues with desktop, laptop, and ruggedized PCs as well as Smartphones and Tablets.
• Troubleshooting using available information resources and advise user on appropriate action.
• Following standard help desk procedures including adhering to and meeting SLA objectives.
• Identifying and escalating situations requiring urgent attention to Tier III level support as appropriate.
• Participating in an on-call rotation to provide afterhours support.
• Tracking and routing problems and requests and document resolutions.
• Managing assets and procurement duties as assigned.
• Creating and using PC builds and images of laptops and desktops to roll-out and repair PCs.

Skills

Customer service

Problem solving

Organizational skills

Communication

Cross-functional collaboration

Education

IT degree or related

Tools

Active Directory

IP Protocol

VPNs

VoIP phones

Remote desktop

MS Office Suite

Microsoft SCCM

Azure Entra

Cherwell

Job description

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

Position Type

Permanent

Closing Date

2026-09-24

Full careers. Full lives.

Reporting to the Team Lead, IT Service Management, the Desktop Administrator provides user support and customer service on company supported computer applications and platforms. The position troubleshoots problems and advises on the appropriate action as part of the Service Delivery team.

The Desktop Administrator should have a positive/can-do attitude, excellent critical thinking skills, works well under pressure, and is committed to continuous learning. As a Desktop Administrator you will be responsible for the following. Responding to requests for technical assistance in person, via phone, electronically using remote support tools. Diagnosing and resolve technical hardware and software issues with desktop, laptop, and ruggedized PCs as well as Smartphones and Tablets. Troubleshooting using available information resources and advise user on appropriate action. Following standard help desk procedures including adhering to and meeting SLA objectives. Identifying and escalating situations requiring urgent attention to Tier III level support as appropriate. Participating in an on-call rotation to provide afterhours support. Tracking and routing problems and requests and document resolutions. Managing assets and procurement duties as assigned. Creating and using PC builds and images of laptops and desktops to roll-out and repair PCs.

Professional Qualifications & Competencies

• Possess a Community College or University degree in an appropriate discipline, preferably Information Technology, or have a minimum of two years related work experience.
• Possess working knowledge of fundamental operations of relevant software, hardware and other equipment including printers, Active Directory, IP Protocol, VPN’s, VoIP phones, remote desktop, MS Office Suite, Microsoft SCCM, Azure Entra.
• Have knowledge of ITSM tools such as Cherwell is considered an asset.
• Have problem solving, organizational and execution skills.
• Possess good interpersonal skills and the ability to manage cross-organizational projects and work with minimal supervision.
• Superior customer service skills.

Security Clearance Requirement

In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Pay Range

$53,000 - $63, 000 (CAD)

Who We Are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs. Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

What It’s Like To Work With Us

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.