Deskside Support / Field Services in Ottawa

DXC Technology Inc.; Ottawa; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Deskside Support professional to join their team in Ottawa. In this role, you will be the first point of contact for clients, providing exceptional support for various applications and hardware. You will leverage your problem-solving skills to troubleshoot issues and ensure a seamless experience for users. This position offers a dynamic work environment where you can grow your career while making a significant impact on client satisfaction. If you thrive in a collaborative atmosphere and are eager to take on challenges, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in a customer-facing role.
• Ability to troubleshoot software and hardware issues.
• Knowledge of case management processes.

Responsibilities

• Provide telephone and email support for applications and equipment.
• Monitor 2nd-level support during hours of operation.
• Document requests using a ticketing system.

Skills

Problem-solving skills

Written communication

Verbal communication

Customer service

Bilingual (French/English)

Education

College-level education

Tools

Microsoft Windows

Word processing software

Spreadsheets

Presentations software

Database products

Job description

Deskside Support / Field Services in Ottawa page is loaded

Deskside Support / Field Services in Ottawa

Apply locations CAN - ON - OTTAWA time type Full time posted on Posted Yesterday job requisition id 51515556

Job Description:

At DXC, we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Modern Workplace services enable customers' employees to easily find, understand, and engage with IT and their colleagues anytime, anywhere, and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a highly motivated team member to provide 2nd-level Support Services to our valued clients.

DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services, guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future.

What You'll Do:

• Provide telephone and email support for all applications, proprietary programs, and computer equipment used by the firm.
• Monitor 2nd-level support at all times during hours of operation.
• Respond to requests in a courteous, professional, and appropriate manner.
• Document requests using a ticketing system.
• Assess and resolve support requests based on urgency, type of issue, and available resources.
• Apply problem-solving techniques to resolve Help Desk issues prior to escalating.
• Troubleshoot and diagnose software and hardware problems and arrange repairs as appropriate.
• Perform other duties as assigned.

Who You Are:

• Typically requires 3-5 years of general experience, or an equivalent combination of experience and college-level education.
• Experience in a customer-facing role, either remote or face-to-face.
• Superior skills in both written and verbal communication.
• Problem-solving skills.
• Possess a positive attitude and drive to take care of clients' needs in a professional and courteous manner.
• Ability to work independently, as well as in a team environment.
• Maintain high productivity under tight timelines.
• Ability to prioritize and redefine priorities as necessary.
• Knowledge of case management processes.
• Experience handling stressful situations.
• Experience with word processing, spreadsheets, presentations, email, and database products is an asset.
• Knowledge of Microsoft Windows, printers, PDA's, etc.
• Knowledge of document management systems and networking is an asset.
• Ability to lift/move up to 25 lbs.
• Ability to stand or walk for long periods.
• Bilingualism (French/English) is an asset.

Work Environment

Work assigned eight-hour shifts, Monday to Friday, full-time (may include overtime).

**This position is at the client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. We support each other and work as a team—globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. We are committed to creating a culture of learning, diversity, inclusion, and strong ethics.

DXC is an equal opportunity employer. We welcome diversity and accommodate qualified candidates with disabilities within the framework of our policy. If you need assistance or a reasonable accommodation, please contact AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Beware of recruitment fraud schemes. DXC does not make employment offers via social media or ask for payments from applicants. More information on employment scams is available here .