Deskside Engineer Lead

Cognizant; Toronto; On-site; CAD 79,000 - 100,000; Full time

Job summary

Cognizant is seeking a Deskside Engineer Lead for Canada to provide technical and operational support to traders and front-office users in Brampton, Ontario. This role ensures high availability of trading applications, market data platforms, and trading floor infrastructure.

The position demands 4–8 years in Trader Support or related IT within Financial Services, strong Windows/macOS support, and familiarity with Bloomberg Terminal and Refinitiv/Eikon.

Qualifications

• 4–8 years in Trader Support or Financial IT.
• Experience with trading floor technologies.
• Proficiency in Windows and macOS support.

Responsibilities

• Provide technical and operational support to traders and front-office users.
• Support trading and market data platforms (Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa).
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and workstations.
• Provide onsite and remote support to traders in a high-pressure environment.
• Coordinate with IT, network, and vendor teams for issue resolution.
• Perform software installations, upgrades, and user access management.

Skills

Trader support experience

Windows/macOS support

ITIL familiarity

Strong communication

Tools

Bloomberg Terminal

Refinitiv Eikon

Remedy

ServiceNow

Citrix

Microsoft 365

Job description

Location :- Brampton ON (100% Onsite )

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Title: Deskside Engineer Lead – Canada

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.

Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.

Provide onsite and remote support to traders in a fast-paced high-pressure environment.

Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.

Coordinate with application network infrastructure and vendor teams for issue resolution.

Perform software installations upgrades user access management and hardware deployments.

Maintain documentation and follow ITIL-based support processes.

Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Strong Windows/Mac devices support and troubleshooting skills.

Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).

Familiarity with ITSM tools (ServiceNow Remedy etc.).

Strong communication stakeholder management and problem-solving skills.

4-8 years in Trader Support Front Office Support or Financial Services IT Support.

Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation

Compensation: We are offering an annual salary of 79000 to 100,000.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.