Deskside Engineer Lead ON

Cognizant; Toronto; On-site; CAD 79,000 - 100,000; Full time

Job summary

Cognizant is seeking a Deskside Engineer Lead for Canada to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications and market data platforms. The role emphasizes on-site delivery from a client office in Brampton, Ontario, with no remote options.

Ideal candidates have 4–8 years in Trader/Front Office IT support within financial services, strong Windows/Mac skills, and experience with Bloomberg/Refinitiv/Reuters and

Qualifications

• 4–8 years in Trader Support or Front Office IT support.
• Experience in Financial Services IT environments.
• Strong troubleshooting and incident management.
• Familiarity with ITIL-based processes.

Responsibilities

• Provide technical and operational support to traders and front-office users.
• Support platforms like Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS.
• Troubleshoot trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Skills

Trader support

Front Office Support

Financial IT Support

Tools

ServiceNow

Remedy

Citrix

Microsoft 365

TCP/IP

DNS

Job description

Title: Deskside Engineer Lead - Canada

Location :- Brampton ON (100% Onsite )

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.

Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.

Provide onsite and remote support to traders in a fast-paced high-pressure environment.

Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.

Coordinate with application network infrastructure and vendor teams for issue resolution.

Perform software installations upgrades user access management and hardware deployments.

Maintain documentation and follow ITIL-based support processes.

Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Strong Windows/Mac devices support and troubleshooting skills.

Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).

Familiarity with ITSM tools (ServiceNow Remedy etc.).

Strong communication stakeholder management and problem-solving skills.

4-8 years in Trader Support Front Office Support or Financial Services IT Support.

Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation: We are offering an annual salary of 79000 to 100,000 At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways!

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.