Desk Side Support Technician

1110 Kyndryl Canada Limited; Montreal; Hybrid; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Be Well programs

Hybrid-friendly culture

Learning opportunities with Microsoft,

Google, and Amazon

Job summary

Kyndryl Inc. is seeking a deskside support specialist to deliver hands-on IT help to a diverse user base, including executive support. You will handle Level 2 issues, imaging, software deployments, asset management, and hardware refreshes, both on-site and remotely.

You’ll work within a vibrant team, supporting Windows 10/11, the Microsoft 365 ecosystem, and modern device management tools. Strong communication and security/compliance awareness are essential.

Qualifications

• 5+ years of hands-on IT support in enterprise or customer-facing environments.
• Proven administration of Windows 10/11 enterprise environments.
• Hands-on experience with Microsoft 365 suite administration and support.
• Strong hardware diagnostics/repair, imaging and deployment tooling.
• Excellent verbal and written communication across channels.

Responsibilities

• Provide Level 2 deskside and remote IT support for desktops, laptops, printers and peripherals.
• Image workstations and deploy software across devices.
• Manage assets and hardware refresh cycles.
• Diagnose and resolve hardware, OS, VPN and network issues.
• Maintain accurate ticket documentation and meet SLA/XLA targets.
• Collaborate with internal teams and partners like Microsoft for escalation.

Skills

Windows 10/11

Microsoft 365

Hardware diagnostics

Remote support

Communication skills

Education

Bachelor's degree in Computer Science / IT

IT certifications (e.g., CompTIA A+, Microsoft 365 Endpoint Administrator)

Tools

ServiceNow

Microsoft Intune

Microsoft Endpoint Configuration Manager (MECM)

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Join our team of client‑facing tech enthusiasts dedicated to delivering hands‑on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero. Picture yourself in a role where you're the go‑to expert for Level 2 technical support, tackling hands‑on and remote challenges across desktops, laptops, docking stations, monitors, printers, and peripherals. You’ll play a pivotal part in device lifecycles by executing workstation imaging, software deployments, asset management, and hardware refresh activities. Day‑to‑day, your technical acumen will shine as you diagnose and resolve complex hardware, operating system, VPN, and network connectivity hurdles, while championing productivity through expert support of the Microsoft365 ecosystem—including Outlook, Teams, OneDrive, and core Office apps. Showcasing your depth in Windows10 and11 environments, you’ll make technology friction disappear with ease. Beyond virtual troubleshooting, you'll be actively involved in the physical workspace—leading office moves, desk setups, cable management, and workstation standardization to ensure seamless, ergonomic end‑user environments.

In this role, you’ll collaborate within a vibrant ecosystem alongside internal Kyndryl squads and key alliance partners like Microsoft, escalating specialized issues when necessary while maintaining meticulous ticket documentation to consistently hit SLA and XLA targets. At Kyndryl, we’re all about progress, security, and continuous improvement. You'll be right at the forefront, strictly upholding corporate IT security and data compliance policies while recognizing opportunities for modernization and automation within your realm. You are empowered to bring your creative side by presenting innovative ideas that enhance the end‑user experience, optimize workflows, and drive cost savings. If you're someone who thrives on teamwork, takes pride in hands‑on craftsmanship, and embraces the ever‑evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualisation - Kyndryl is dedicated to your professional journey.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Experience: 5+ years of hands‑on experience providing IT support in an enterprise or customer‑facing corporate environment.
• OS & Environment: Proven administration experience supporting Windows10 and Windows11 enterprise environments.
• Application Ecosystem: Hands‑on experience administering and supporting the Microsoft365 suite.
• Hardware & Tooling: Strong background in hardware diagnostics/repair, remote management tools, peripheral/printer troubleshooting, and imaging/deployment platforms.
• Communication: Exceptional verbal, written, and interpersonal communication skills across in‑person, phone, and written channels.

Physical Requirements

• Ability to lift, carry, and move IT hardware and objects weighing up to 20 lbs (9 kg).
• Ability to bend, reach, kneel, and work under desks for cable management, power hookups, and equipment installations.
• Ability to move between local office floors, work areas, and campus locations as required.

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline (or equivalent practical experience).
• Relevant industry certifications (e.g., CompTIAA+, Microsoft365 Certified: Endpoint Administrator Associate, or ITILv4).
• Familiarity with enterprise ticketing tools (such as ServiceNow) and modern device management/imaging solutions (such as Microsoft Intune/MECM).

This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.