Desk Adjuster - Level 1

Crawford & Company; Canada; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in claims management is seeking a Desk Adjuster - Level 1 to join their dynamic team. This role offers flexibility with options for in-office, hybrid, or fully remote work. The successful candidate will engage in investigating, evaluating, and settling claims, ensuring accuracy in reporting and maintaining client relationships. With a commitment to quality and customer service, this position is perfect for those looking to grow in the insurance field while contributing to a company dedicated to restoring lives and communities affected by disasters.

Qualifications

• 1+ years of experience in an insurance claims environment.
• Working towards full Independent Adjusting License and CIP Designation.

Responsibilities

• Investigate and analyze claims information.
• Negotiate, settle, and finalize claims effectively.

Skills

Insurance Claims Experience

Communication Skills

Analytical Skills

Negotiation Skills

Bilingual (French/English)

Education

Post-secondary Education in Insurance

Tools

Office 365

Windows 10

Job description

Join to apply for the Desk Adjuster - Level 1 role at Crawford & Company.

We are currently recruiting for a Adjuster Level 1 to join our team in Canada. The position location is flexible, with options for in-office, hybrid, or fully remote work arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle commercial and personal lines claims using various techniques and systems. They will also direct field adjusters as needed and ensure accurate recording, reporting, and presentation of files.

Responsibilities

• Investigation, collection, and analysis of claims information
• Accurate recording, reporting, and presentation of files
• Evaluation of coverage, liability, and quantum
• Maintenance of billing, and time and expense records
• Negotiation, settlement, and finalization of claims
• Collaborate with managers to maintain client relations

Qualifications

• Minimum of 1 year of technical experience in an insurance claims environment
• Post-secondary education in an insurance-related field, working towards full Independent Adjusting License and CIP Designation
• Knowledge of commercial and personal lines in Property and Auto PD is a plus
• Ability to conduct telephone investigations, evaluate, negotiate, and settle claims
• Proficiency in maintaining detailed activity, transaction, and reserve records
• Advanced skills in Office 365 and Windows 10
• Excellent communication skills
• Team player with a strong commitment to quality and customer service
• Ability to manage multiple priorities
• Strong analytical and mathematical skills
• Bilingual in French/English is an asset

About Crawford

Crawford is the world’s largest publicly listed claims management company operating in over 70 countries, with a history of more than 80 years. We are dedicated to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

We offer comprehensive services across the entire claim lifecycle, including loss adjusting, third-party administration, forensic accounting, cyber response, managed repair services, quantity surveying, forensic engineering, legal services, and more.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Insurance