Designated Sales Associate - Roger Vivier

Holt, Renfrew & Co.; Calgary; Hybrid; CAD 35,000 - 70,000; Full time

Benefits offered by this job

Employee discount

Pension

Health & dental benefits

Tuition assistance

Job summary

Holt Renfrew in Calgary is seeking a Specialist, Designated Sales Associate to develop lasting client relationships and drive brand sales. You will exceed targets, share product knowledge, and collaborate with the selling team in a fast-paced luxury environment.

The role requires a high school diploma, at least two years in a commission-based sales setting, and bilingual French/English abilities. Expect flexible hours, ongoing education, and an employee discount.

Qualifications

• High school diploma.
• Proven ability to exceed sales targets.
• Highly collaborative; team oriented.
• Able to multi-task in fast-paced environment with minimal supervision.
• Two or more years’ experience in a commission-based sales environment.
• Prior luxury retail sales experience preferred.
• Entrepreneurial, competitive, self-confident, and self-motivated.
• Fully bilingual in French and English.

Responsibilities

• Deliver extraordinary service to all customers and build trust with clients.
• Exceed personal sales targets and contribute to brand goals.
• Develop a loyal client base by acquiring new customers and retaining existing ones.
• Share expert product knowledge with store team and training sessions.
• Drive brand sales through events, merchandising, and promotions.
• Attend educational sessions and vendor seminars.
• Perform floor recovery, price changes, and related tasks.
• Communicate with clients via phone, mail, and email about events and follow-ups.
• Resolve customer issues and escalate when needed.
• Adhere to health & safety, privacy, and cyber security policies.

Skills

Sales targets

Customer service

Product knowledge

Team collaboration

Bilingual FR/EN

Education

High school diploma

Job description

## Designated Sales Associate - Roger VivierApply: 510 8th Avenue SW, Calgary, AB: Full time: Posted Today: End Date: September 30, 2026 (21 days left to apply): R2000703438Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.**Specialist, Designated Sales Associate (DSA)** The **Specialist, Designated Sales Associate** develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets. **Specific responsibilities include (but are not limited to) the following:** * Consistently deliver extraordinary service to all customers* Exceed all sales and service personal goals and targets* Exceed all sales and service brand goals and targets* Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients* Share expert level of product knowledge with entire store selling team* Maintain solid relationships with buyer, vendor, and selling manager* Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis* Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars* Perform floor recovery, visual merchandising, price change, and related sales support tasks* Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.* Resolve all customer service issues and partner with selling management on any issues outside of guidelines* Comply with all Health & Safety policies and requirements* Ensure compliance with privacy policies, regulations, and cyber security measures* Perform other duties, as assigned **The ideal candidate:** * High school diploma* Proven ability to exceed sales targets* Highly collaborative; working with and through others in a team-oriented environment* Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision* Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays* Minimum of two or more years’ experience in a commission-based sales environment* Prior retail sales experience as a product specialist in a luxury environment preferred* Entrepreneurial, competitive, self-confident, and self-motivated* Fully bilingual in French and in English **The measures of success:** * Contribution to financial objectives* Individual objectives linked to the achievement of department goals* Feedback from internal and external clients*Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.*