Design & Trade Store Leader - Customer Experience & Growth

Crate & Barrel; Robson; On-site; CAD 55,000 - 75,000; Full time

Job summary

Crate & Barrel is seeking an Assistant Store Leader, Design & Trade to energize the sales team and deliver exceptional customer experiences. You'll work closely with the Store Manager to set brand goals, coach leaders, and drive performance across sales, operations, and visual standards in a fast-paced retail environment.

You will lead with a focus on teamwork, communication, and proactive problem solving, while managing workloads and prioritizing initiatives to maximize sales.

Qualifications

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

Responsibilities

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and elevate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Teamwork

Time management

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel is seeking an Assistant Store Leader, Design & Trade to energize the sales team and deliver exceptional customer experiences. You'll work closely with the Store Manager to set brand goals, coach leaders, and drive performance across sales, operations, and visual standards in a fast-paced retail environment.

You will lead with a focus on teamwork, communication, and proactive problem solving, while managing workloads and prioritizing initiatives to maximize sales.