Team Leader, Design & Trade

Crate and Barrel; Vancouver; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Crate and Barrel in Vancouver, Canada is seeking a Team Leader, Design & Trade to guide a designated team on the sales floor, coach associates, and drive exceptional customer service. This role requires hands-on leadership and a commitment to operational excellence in a busy retail environment.

You will partner with the Assistant Store Leader to train staff on product knowledge, selling techniques, and policies, while upholding loss prevention standards and a strong leadership presence on the

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications and retail tech.
• Full-time availability including nights, weekends and holidays.

Responsibilities

• Lead designated team and manage associate workload as determined with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence in the department/work area.
• Coordinate with the Assistant Store Leader to support performance and development for the team, promoting professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Maintain knowledge of company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Associate Guide.
• Promote sales aligned with the Leader On Duty responsibilities and drive store results.
• Regularly review business results, plan execution, customer feedback and associate performance with the Assistant Store Leader.
• Ensure all customers receive gracious, quick and efficient service by setting expectations and modeling behaviors.

Skills

Communication

Organization

Problem solving

Delegation

Data entry

Customer interaction

Tools

Microsoft Office

Google applications

Tablet devices

Computer systems

Job description

A day in the life as a Team Leader, Design & Trade...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skillsDemonstrated ability to execute and drive results
• Strong delegation skills
• Data entry skills
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends