Design Service Coordinator

CB2; Toronto; On-site; CAD 87,000 - 117,000; Full time

Job summary

Join a leading home furnishings company as a Design Service Coordinator, where you'll be integral to enhancing the customer shopping experience. This full-time role involves exceeding sales goals, engaging with customers, and maintaining a welcoming store environment. Ideal for individuals with a passion for retail and customer service who can work flexible hours.

Qualifications

• Customer service or retail experience preferred.
• Good reading, written and verbal language skills (English).

Responsibilities

• Maximize company sales growth through creative selling skills and customer service.
• Engage customers and assist with product selections.

Skills

Customer service

Retail experience

Communication

Job description

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We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Design Coordinator.

Crate and Barrel Design Coordinators are at the heart of our customers' experience. Genuinely warm and naturally driven, you're a fan of everything we sell. That enthusiasm brings a level of excitement to our stores that makes shopping fun and keeps customers coming back. Under the direction and mentorship of the Assistant Store Leader, Design & Trade and Team Leader, Sales your day is dedicated to meeting daily sales goals, becoming an expert on our products, answering customers' questions and keeping the sales floor neat and welcoming.

A day in the life as a Design Coordinator...

• Maximize company sales growth and profitability through the use of creative selling skills, teamwork and customer service, in order to deliver an engaged experience to every customer, every time.
• Demonstrate company standards in selling, customer service, visual merchandising and teamwork.
• Ensure full understanding of all products and have a continued awareness of the most current information available.
• Maintain an awareness of all product information, intranet communications, and current advertising and marketing initiatives.
• Maintain sales floor coverage and follow posted schedules with regard to area assignments.
• Maintain the store counters and displays and assist with store maintenance as directed by the management team
• Actively engage customers and assist with product selections and process all customer orders or returns.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
• Communicate customer feedback to store management team concerning policies and/or product requests, problems and suggestions.
• Support and maintain store sales and service goals and standards as communicated by the Assistant Store Leader, Design & Trade.
• Support all efforts and initiatives across all business channels in an effort to maximize company sales growth and profitability.
  
  

What You'll Bring To The Table...

• Customer service or retail experience preferred
• Good reading, written and verbal language skills (English)
  
  

We'd love to hear form you if....

• Ability to move and/ or lift up to 50 pounds; heavier merchandise with team assist
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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