Design & Manufacturing Customer Advocate for Reliability

Autodesk; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Autodesk in Toronto seeks an experienced Design & Manufacturing Customer Advocate to identify systemic customer problems and translate signals into actionable plans. You will blend product knowledge with customer conversations, data, and business context to prioritize issues and drive value.

You will collaborate with Product Management, Engineering, Support, and Success teams to build reliability packages, advocate for customers, and influence roadmap decisions.

Qualifications

• 5+ years in technical support or related customer-facing roles.
• Experience with CAD/CAM workflows and design software.
• Ability to synthesize data, customer impact, and business context.
• Strong written and verbal communication skills across audiences.
• Proven ability to lead ambiguous, cross-functional work and influence without authority.

Responsibilities

• Identify, validate and prioritize systemic customer pain using data, conversations, escalations, telemetry, and sentiment.
• Build understanding of Design & Manufacturing workflows and validate pain with customers and partners.
• Develop a point of view on solution paths including product changes or workflow improvements.
• Drive prioritized issues toward clear decisions and accountable owners.
• Represent the voice of the customer in roadmap and reliability discussions.

Skills

Customer advocacy

Analytical judgment

Cross-functional leadership

Communication skills

Priority setting

Tools

Fusion

Inventor

Job description

Autodesk in Toronto seeks an experienced Design & Manufacturing Customer Advocate to identify systemic customer problems and translate signals into actionable plans. You will blend product knowledge with customer conversations, data, and business context to prioritize issues and drive value.

You will collaborate with Product Management, Engineering, Support, and Success teams to build reliability packages, advocate for customers, and influence roadmap decisions.