Deputy Store Manager

South Shore Plaza; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Deputy Store Manager to lead a team in delivering exceptional customer experiences. In this dynamic role, you will inspire your colleagues while ensuring effective store operations, from managing inventory to training staff. If you thrive in a fast-paced retail environment and have a love for chocolate, this position offers you the chance to contribute fresh ideas and take on personal responsibility. Join a diverse team dedicated to quality and customer satisfaction, and enjoy generous employee perks including discounts on delightful products. Your journey in a vibrant work culture starts here!

Benefits

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance Options

Generous Discounts on Products

Chocolate at Work

In-house Training

External Training Opportunities

Qualifications

• Minimum one year of retail experience with increasing responsibility.
• Strong leadership and customer service skills required.

Responsibilities

• Lead customer experience and motivate staff for top-notch service.
• Oversee product sales, inventory, and staff scheduling.

Skills

Leadership Skills

Customer Service Skills

Staff Management

Attention to Detail

Multitasking

Education

Experience in Retail Management

Tools

Microsoft 365

POS Systems

Job description

A Läderach Deputy (Assistant) Store Manager aids in the supervision of employees, is an example of excellent customer service and leads training. The ideal Deputy Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Store Manager and Regional Manager to meet the store quotas.

What you can expect in this role

• Lead outstanding in-store customer experience, motivate the staff to provide top notch customer care
• Help oversee product sales and register duties, including shop and shelf care, gift packaging and order fulfillment
• Help ensure the accuracy of Läderach product merchandising, while executing proper food safety protocol
• Help schedule effective staff shifts and coordinate store meetings/events
• Help the Store Manager manage the accuracy product merchandising and store inventory orders
• Help achieve in-store compliance and loss prevention standards
• Act as a key communicator of corporate values to customers and employees
• Manage the store in the absence of the Store Manager
• Other role related responsibilities as assigned by the Store Manager

What we expect from you

• At least one year of experience in a retail space with increasing levels of responsibility (ex: growth from associate level to shift lead/floor lead/assistant manager)
• Equipped with strong leadership, staff management and customer service skills
• Reliable with a flexible schedule, including the availability to work extended hours, weekends, and holiday hours based on store needs
• Proficient computer skills such as email use and management, Microsoft 365, data entry, spreadsheets, and POS.
• Quality-minded with keen attention to detail
• Proactive and efficient
• Passionate about chocolate

Physical Requirements:

• Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Employees may be required to bend, squat, or reach up high to organize or stock products.
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
• Restocking low shelves or accessing high displays may involve frequent bending or stretching.
• Requires the ability to lift 15-40 pounds.

Compensation Package

• Competitive pay
• Dental, Vision, and Health Insurance Free of Charge
• Life Insurance options
• Additional discounts and perks!

What we offer you

• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.