Deployment Technician

Compugen Inc; Greater Sudbury; On-site; CAD 42,000 - 62,000; Full time

Job summary

Compugen Inc. in Canada seeks a Deployment Technician to manage the end-to-end lifecycle of IT hardware across multiple sites. You will handle inventory control, device preparation, imaging, and on-site distribution with a strong focus on reliability and accuracy.

The role requires travel to sites roughly twice weekly, hands-on hardware work, and clear end-user support. You will contribute to a structured, process-driven environment and ensure equipment is ready for end users.

Qualifications

• 1–3 years of hands-on experience in a computer technician or deployment role.
• Strong experience with device builds, imaging, and hardware troubleshooting.
• Highly organized with proven ability to manage inventory and track assets accurately.
• Reliable and consistent, with strong follow-up and accountability.
• Comfortable working in a repetitive, process-driven environment.
• Strong communication skills and ability to support end users effectively.

Responsibilities

• Inventory & Asset Management: maintain organized inventory of IT equipment; label, track, and report stock.
• Device Build & Configuration: build and configure computers; OS installations and imaging.
• Logistics & Site Support: travel to multiple sites; deliver and deploy equipment; handle returns and recycling.
• End User Support: act as point of contact for hardware deployment and basic troubleshooting.
• Operations & Documentation: keep accurate logs and follow up on tasks in a structured process.

Skills

Device builds & imaging

Inventory management

End-user support

OS installation

Job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

The Deployment Technician is responsible for managing the end-to-end lifecycle of IT hardware, with a strong emphasis on inventory control, device preparation, and on-site equipment distribution across multiple locations. This role is highly operational and detail-oriented, requiring a structured, reliable individual who can manage repetitive tasks with consistency and accuracy.

The technician will act as the central point for all incoming and outgoing IT equipment, ensuring devices are properly tracked, configured, and delivered to end users across a distributed environment.

Key Responsibilities

Inventory & Asset Management

• Own and maintain a highly organized inventory of all IT equipment including laptops, desktops, monitors, cables, and peripherals
• Receive, label, and track all incoming equipment under asset standards
• Maintain regular inventory reporting (weekly) of built vs. non-built machines and available stock
• Manage stock levels, ensuring a buffer of equipment is consistently maintained
• Track equipment lifecycle including new builds, deployed assets, and returned devices

Device Build & Configuration

• Build and configure computers in batches
• Perform Windows OS installations, imaging, and standard configuration based on company requirements
• Prepare equipment for deployment, ensuring all systems are fully functional and ready for end users
• Install and upgrade hardware components as needed (e.g., RAM, storage)

Logistics & Site Support

• Travel to multiple sites (approx. twice per week), including locations up to 1 hour away
• Deliver and deploy equipment to end users
• Collect returned, recycled, or decommissioned hardware from sites
• Manage e-waste and equipment recycling in compliance with company and environmental policies

End User Support

• Support a large user base (approx. 1,000 end users, including a significant operational workforce and 300–400 administrative users)
• Act as a point of contact for hardware deployment and basic troubleshooting
• Provide guidance to end users on equipment setup and usage
• Perform basic troubleshooting of hardware, OS, and configuration-related issues

Operations & Documentation

• Maintain accurate tracking of all activities including inventory logs and service tickets
• Ensure consistent follow-up on outstanding tasks and requests
• Work in a structured, repeatable process-driven environment

Skills & Qualifications

• 1–3 years of hands‑on experience in a computer technician or deployment role
• Strong experience with device builds, imaging, and hardware troubleshooting
• Highly organized with proven ability to manage inventory and track assets accurately
• Reliable and consistent, with strong follow‑up and accountability
• Comfortable working in a repetitive, process‑driven environment
• Strong communication skills and ability to support end users effectively

Additional Requirements

• Valid Class G driver’s license required
• Comfortable with regular travel to multiple sites
• Ability to lift and move IT equipment as required

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.