Deployment Technician

Yardstick Technologies; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in IT outsourcing is seeking a Deployment Technician to enhance customer experience through IT equipment deployment and onsite support. Ideal candidates possess 2+ years of IT experience and strong customer service skills, ready to grow professionally in a supportive environment.

Benefits

Competitive Salaries

Comprehensive Health, Dental, and Vision Insurance

Retirement Savings Plan with up to 3% Company Matching

3 Weeks of Paid Time Off Annually

Flexible Work Environment

Certification Reimbursement

Paid Parking

Company Lunches

Qualifications

• 2+ years of IT experience required.
• 1+ years of customer service experience.
• Experience with onsite support for IT equipment.

Responsibilities

• Deploy computers and IT equipment while maintaining documentation.
• Provide superior customer service and troubleshoot in dynamic environments.
• Collaborate with teams for effective communication.

Skills

Interpersonal Skills

Organizational Skills

Time Management

Customer Service

Troubleshooting

Job description

Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!

Our Story:

Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.

What You’ll Be Doing:As a Deployment Technician, you will leverage your exceptional interpersonal, organizational, and time management skills to enhance the customer experience directly onsite with clients. You are committed to continuous improvement and enthusiastic about adopting new methods to advance our business. Your responsibilities will include providing superior customer service and troubleshooting in dynamic environments. You are a responsible, self-motivated, detail-oriented professional with excellent communication skills.

What You’ll Be Working On - 90%:

• Deployment of computers (tablets, laptops, and desktops), printers, network equipment, servers, NAS devices, UPS systems, and more.
• Create and maintain detailed documentation.
• Collaborate with other teams for information gathering and communication.
• Learn and implement efficient technology deployment methods.
• Accurately track your time throughout the day.
• Complete training and obtain certifications as outlined in your career development plan.

What you’ll Be Working On – 10%:

• Provide onsite support.
• Collaborate with Project Architects onsite for deployment and post-project support.
• Assist with customers onboarding and support the onboarding team.
• Travel and work nights and weekends as required.

What We’re Looking For:

• 2+ years of IT experience.
• 1+ years of customer service experience.
• Proven experience in providing excellent customer service and troubleshooting solutions in a busy environment.
• Superior interpersonal, organizational, and time management skills.
• Responsible, self-motivated, detail-oriented, and a good communicator.
• Experience with onsite support and deployment for various IT equipment.
• Ability to work professionally with clients and collaborate with team members.
• Willingness to travel and work flexible hours.
• Commitment to continuous learning and professional development.

Physical Requirements (include but are not limited to):

• Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.

Our Employee Perks:

• Competitive Salaries
• Comprehensive Health, Dental, and Vision Insurance
• Retirement Savings Plan with up to 3% Company Matching
• 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays
• Flexible Work Environment
• Certification Reimbursement
• Paid Parking
• Company Lunches

We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.

Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.