Department Supervisor: Full Time - DUNCAN

The Home Depot Canada; Duncan; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Profit sharing

Stock purchase plan

Tuition reimbursement

Paid training & career development

Shift premium

Job summary

The Home Depot Canada is seeking a store associate supervisor to lead and coach team members, ensuring top‑notch customer service while achieving sales goals. You will support staffing, performance management and training to help associates grow.

You will collaborate with store leadership to maintain stock, organize displays and execute promotional events. A focus on safety and loss prevention will be essential to daily operations.

Qualifications

• Flexible schedule including days, evenings and weekends.
• Excellent organizational, interpersonal and customer service skills.
• Strong decision making and problem solving abilities.
• 1-2 years as a supervisor / leading teams.

Responsibilities

• Lead and inspire associates to build relationships with customers and peers to deliver exceptional service and drive sales.
• Ensure department staffing levels meet business needs.
• Manage associate performance through development, feedback and recognition.
• Review sales and reports with the assistant manager to improve inventory, organization and cross merchandising.
• Maintain 100% in-stock levels and overhead organization.
• Investigate, resolve and escalate customer issues when needed.
• Communicate store events and promotions through rallies and weekly meetings.
• Ensure Safety and Asset Protection standards are followed.

Skills

Customer service

Leadership

Communication

Problem solving

Staffing planning

Job description

Pay Range: $23.8 - $26.05

What sets us apart?

• Health and Dental Benefits for Full Time associates


• Profit Sharing and Stock Purchase Plan


• Paid Training & Career Development


• Tuition Reimbursement


• 10% Shift Premium (Overnight Roles)

About the Role

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What You Will Be Doing

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge


• Ensuring department staffing levels meet business needs


• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback


• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales


• Maintaining 100% in stock and overhead organizational plans


• Investigating, resolving and escalating customer issues as appropriate


• Communicating store sales, event and promotional activities through rallies and weekly department meetings


• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What We Are Looking For

• Ability to work a flexible schedule; including days, evenings and weekends


• Excellent organizational, interpersonal and customer service skills


• Excellent decision making ability and problem solving skills


• 1-2 years experience as a supervisor / leading teams