Department Supervisor Full Time (AURORA)

The Home Depot, Inc.; Aurora; On-site; CAD 32,000 - 35,000; Full time

Benefits offered by this job

Health and Dental Benefits for Full‑/s

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

The Home Depot Values that inspire

Job summary

The Home Depot, Inc. in Canada is seeking a Department Supervisor to lead and inspire associates, ensure top-tier customer service, and drive sales through strong merchandising and product knowledge.

You will manage staffing, coach performance, and coordinate with store management to meet business goals while upholding safety and asset protection standards.

Qualifications

• Minimum 1–2 years of supervisory or team-lead experience.
• Strong organizational, interpersonal and customer service skills.
• Excellent decision-making and problem-solving abilities.

Responsibilities

• Lead and inspire associates to deliver exceptional customer service and drive sales.
• Maintain staffing levels to meet business needs.
• Coach and develop performance through feedback and recognition.
• Review sales and reports with management to optimize inventory and merchandising.
• Maintain 100% in-stock and organized displays.
• Resolve customer issues and escalate when needed.
• Communicate store promotions and events in meetings.
• Enforce safety and asset protection standards.

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Department Supervisor

Position Purpose:
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.
What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What you will be doing:

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams

The pay range for this position is between $23.45 - $25.70

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.