Department Manager (Loss Prevention/Stock)

La Maison Simons Inc.; West Vancouver; On-site; CAD 54,000 - 85,000; Full time

Benefits offered by this job

Telemedicine service

Group insurance plan & RRSP

Up to 40% off Simons purchases

Job summary

Simons is seeking a Department Manager for Loss Prevention & Stock in Canada. You will lead the loss prevention and stock management efforts, coaching associates to deliver exceptional customer service in a fast-paced retail setting.

You will drive the Simons Experience through leadership, training, and collaboration with buying and area teams to ensure inventory accuracy and outstanding shopper interactions. This role emphasizes teamwork, innovation, and a strong store presence.

Qualifications

• 5-7 years of experience in a fast-paced retail environment with people and process management.
• Bachelor's degree or equivalent is a plus.
• Fashion knowledge and customer service passion are valued.
• Bilingualism is an asset.
• Collaborative leadership and adaptability to drive results.

Responsibilities

• Provide guidance and training to associates to deliver excellent customer service.
• Lead and coach associates, empowering them to enhance service and interactions.
• Ensure inventory displays and product availability; coordinate with buying team.
• Collaborate with area directors to improve performance and address operational challenges.

Skills

Retail management

Leadership

Customer service

Communication

Tech proficiency

Education

Bachelor's degree or equivalent

Job description

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.

Join The Simons Team as a Department Manager for Loss Prevention & Stock!

What You’ll Do

• You’ll be the first stop for associates looking for advice and training to deliver fantastic customer service!
• Lead & Inspire: Lead and coach associates, empowering them to enhance their service one customer at a time.
• As a key leader, you’ll ensure that employees are equipped and motivated to engage in outstanding interactions while servicing customers, ensuring they leave satisfied.
• You will lead by example and inspire employees to turn potential obstacles into opportunities to strengthen relationships and create positive outcomes.
• Drive the Simons Experience: Set the bar high and show your team what success looks like in the market, ensuring that everyone master’s the art of delivering the exceptional Simons service experience to every visitor.
• You’ll lead the training and development of employees, ensuring they execute service with excellence in a fast-paced retail environment.
• Curate the Vision: Play the lead role in curating a vibrant and inviting sales floor that showcases our exceptional merchandise.
• Collaborating with Area Directors and employees, you'll create eye-catching visual displays that grasps everyone’s attention.
• You’ll keep in communication with the buying team to ensure inventory levels are on point, so the right products are always at hand.
• Optimize Performance: Closely collaborate with Area Directors to thoroughly assess departmental performance, identify specific employee training needs, and proactively address operational challenges. This involves developing strategies to enhance merchandising effectiveness and ensuring that solutions are oriented toward achieving the business needs.

What We’re Looking For

• Experience in Retail Management: You have 5-7 years of working in a fast-paced retail environment with direct experience manage both people and processes in fast-paced, high-traffic settings.
• A bachelor's degree or equivalent is a strength for this role; bilingualism is an asset.
• Fashion Expert: You are considered a fashionista, showcasing a deep understanding of current fashion trends, brands, fabrics and styles, as well as the ability to forecast future trends. You are a walking- talking book of product knowledge, and you can style anyone who comes your way. You set the standard for being fashion-savvy and offer guidance across the store.
• Customer Service Passion: You know how to make diverse customers feel like part of the Simons family and ensure you create a strong sense of vision to inspire your teams to do the same!
• Collaborative Leadership: Collaborating with employees and fellow management members is second nature to you. You effortlessly collaborate, showing your adaptability and openness with everyone to boost success and make great things happen!
• Technologically Advanced: You embrace new technology with confidence and adapt to it effortlessly, showcasing your autonomy in managing digital programs and applying your skills with expertise. Your comfort level allows you to navigate complex tools and systems seamlessly.

Why You’ll Love It Here

• Be Part of Something Special: Contribute to a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service.
• Grow With Us: Enjoy opportunities to learn, lead, and advance your career while introducing the Simons family.
• A Fun, Engaging Workplace: Join a team that believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued.

If you’re ready to make a difference and eager to contribute to our legacy of excellence,

Please note the Following:

Benefits

• A telemedicine service and Employee and Family Assistance Program.
• Group insurance plan and RRSP.
• Up to 40% off Simons purchases.
• Customer Service Focus: Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.
• Varying Hours: Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.

The salary range provided is intended as a guideline and represents the anticipated hiring range for this position. The final salary offer will be determined based on factors such as relevant skills, qualifications, experience, and internal equity.

Salary Range: $54,107.77 - $84,543.40

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Creativity, community, and our employees' well-being are embedded in our DNA. Find a career that's right for you in one of our stores, at our head office, or at our Campus in Quebec City. At Simons, we care about our employees and their families. We believe that even small gestures can have a huge impact. We offer flexibility, as well as generous salaries and benefits to our team, all in a warm and welcoming environment. See all our benefits. We are always looking for talent