Department Manager

Simons; Vancouver; In loco; CAD 54.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

40% off Simons purchases

Télémedecine et APE

Assurance groupe et RRSP

Descrizione del lavoro

La Maison Simons recherche un(e) Department Manager pour diriger l’équipe du rayon et assurer un service client d’exception sur le terrain à Vancouver. Vous encadrerez les collaborateurs, transmettrez les meilleures pratiques et veillerez à une expérience client irréprochable dans un environnement de vente dynamique.

Votre profil: 5–7 ans en gestion retail, diplôme pertinent, et une aptitude au travail bilingue en français/anglais.

Competenze

• 5–7 ans d’expérience en gestion retail rapide et orientée client.
• Un diplôme universitaire ou équivalent est un atout.
• Bilingue (français/anglais) apprécié.

Mansioni

• Diriger et coacher les associés pour un service client exemplaire.
• Coopérer avec les Directeurs de zone sur l’inventaire et les vitrines.
• Optimiser les performances du magasin et l’expérience Simons.

Conoscenze

Gestion de magasin

Service client

Leadership

Communication

Bilinguisme (avantage)

Formazione

Baccalauréat ou équivalent

Strumenti

Systèmes POS

Outils digitaux

Descrizione del lavoro

La Maison Simons a été fondée en 1840 par John Simons à Québec. À l’origine une mercerie, l’entreprise familiale est aujourd’hui synonyme de mode accessible et inspirée. Tout est mis en œuvre pour cultiver la créativité et bâtir des relations de qualité avec la clientèle, le personnel et les partenaires. L’entreprise est soucieuse de l’environnement et des communautés où elle opère.Simons est reconnue comme une autorité mode avec son concept de magasinage original. Collections exclusives, marques émergentes locales et nationales ainsi que pièces de grands créateurs et créatrices internationaux sont offertes sous un même toit, à travers des univers distinctifs.Join The Simons Team as a Department Manager!What You’ll DoAs the Department Manager, you’ll be a vital leader on the sales floor, overseeing daily interactions and ensuring that every engagement between employees and customers embodies the exceptional standards of the Simons experience. You’ll be the first stop for associates looking for advice and training to deliver fantastic customer service!Lead & Inspire: Lead and coach associates, empowering them to enhance their service one customer at a time. As a key leader, you’ll ensure that employees are equipped and motivated to engage in outstanding interactions while servicing customers, ensuring they leave satisfied. You will lead by example and inspire employees to turn potential obstacles into opportunities to strengthen relationships and create positive outcomes.Drive the Simons Experience: Set the bar high and show your team what success looks like in the market, ensuring that everyone master’s the art of delivering the exceptional Simons service experience to every visitor. You’ll lead the training and development of employees, ensuring they execute service with excellence in a fast-paced retail environment.Curate the Vision: Play the lead role in curating a vibrant and inviting sales floor that showcases our exceptional merchandise. Collaborating with Area Directors and employees, you'll create eye-catching visual displays that grasps everyone’s attention. You’ll keep in communication with the buying team to ensure inventory levels are on point, so the right products are always at hand.Optimize Performance: Closely collaborate with Area Directors to thoroughly assess departmental performance, identify specific employee training needs, and proactively address operational challenges. This involves developing strategies to enhance merchandising effectiveness and ensuring that solutions are oriented toward achieving the business needs.What We’re Looking ForWe seek a natural leader who can manage the excitement of a dynamic retail environment while overseeing everyday operations. Your creativity, passion for service, and dedication to our customers will be key to your success.Experience in Retail Management: You have 5-7 years of working in a fast-paced retail environment with direct experience manage both people and processes in fast-paced, high-traffic settings. A bachelor's degree or equivalent is a strength for this role; bilingualism is an asset.Fashion Expert: You are considered a fashionista, showcasing a deep understanding of current fashion trends, brands, fabrics and styles, as well as the ability to forecast future trends. You are a walking- talking book of product knowledge, and you can style anyone who comes your way. You set the standard for being fashion-savvy and offer guidance across the store.Customer Service Passion: You know how to make diverse customers feel like part of the Simons family and ensure you create a strong sense of vision to inspire your teams to do the same!Collaborative Leadership: Collaborating with employees and fellow management members is second nature to you. You effortlessly collaborate, showing your adaptability and openness with everyone to boost success and make great things happen!Technologically Advanced: You embrace new technology with confidence and adapt to it effortlessly, showcasing your autonomy in managing digital programs and applying your skills with expertise. Your comfort level allows you to navigate complex tools and systems seamlessly.Why You’ll Love It HereBe Part of Something Special: Contribute to a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service.Grow With Us: Enjoy opportunities to learn, lead, and advance your career while introducing the Simons family.A Fun, Engaging Workplace: Join a team that believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued.If you’re ready to make a difference and eager to contribute to our legacy of excellence, we encourage you too apply today!Please note the Following:Customer Service Focus : Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.Varying Hours: Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.Benefits:A telemedicine service and Employee and Family Assistance Program.Group insurance plan and RRSP.Up to 40% off Simons purchases.The salary range provided is intended as a guideline and represents the anticipated hiring range for this position. The final salary offer will be determined based on factors such as relevant skills, qualifications, experience, and internal equity.Échelle salariale :$54,107.77 - $84,543.40Chez Simons, les personnes sont au cœur de tout ce que nous entreprenons. Nous accordons une attention particulière au bien-être de nos employées et employés et de leur famille, en soulignant les moments importants qui marquent leur parcours, qu’il s’agisse d’anniversaires de service ou d’étapes significatives de leur vie.La créativité, l’esprit de communauté et le respect font partie intégrante de notre ADN. Nous offrons à chacune et à chacun la possibilité de bâtir une carrière à son image, que ce soit au sein de nos magasins, à notre siège social ou à notre Campus de Québec. Fiers de reconnaître la contribution de nos équipes, nous proposons des conditions de travail compétitives ainsi qu’une gamme d’avantages complète et évolutive. Nous favorisons également la flexibilité et un environnement de travail accueillant, inclusif et bienveillant, où tous peuvent s’épanouir pleinement.Saisissez l’occasion de joindre une équipe passionnée et de contribuer à une entreprise qui place les gens au cœur de ses priorités.