Dental Office Manager - Wellington Dental

Dentalcorp; Nanaimo; On-site; CAD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Dental Office Manager to lead a vibrant team in a well-respected family practice. This role is pivotal in ensuring operational excellence and a positive patient experience. You will be responsible for overseeing daily operations, compliance, and staff management while fostering a supportive work environment. The ideal candidate will possess strong leadership skills, a solid background in business operations, and a passion for patient care. Join a dynamic team that values both professional growth and work-life balance, and enjoy a competitive compensation package with excellent benefits.

Benefits

Competitive compensation

Extended health benefits

Corporate gym membership program

Employee and Family Assistance Program

Career development opportunities

Work-life balance and flexibility

Access to modernized technology

Qualifications

• 3-5 years of experience in a clinical setting or customer service environment.
• Proven leadership skills with experience in staff management and operational planning.

Responsibilities

• Lead and motivate the team to enhance productivity and patient engagement.
• Ensure compliance with health regulations and manage patient safety initiatives.

Skills

Leadership

Operational Planning

Patient Safety Compliance

Staff Management

Customer Service

Business Acumen

Education

3-5 years experience in clinical or customer service setting

Experience in supervisory or management role

Tools

Dental software systems

Microsoft Office

Job description

About us:

We're looking for a skilled Dental Office Manager to lead our dedicated team here at Wellington Dental in Nanaimo. We’re a busy, well-established family practice that’s been serving the community for years, and we genuinely care about the well-being of both our patients and our team.

Our office is warm, welcoming, and full of good energy—we work hard, support each other, and have a little fun along the way.

We're seeking a strong, people-focused Dental Office Manager who can help lead our amazing team, keep things running smoothly, and ensure every patient experience is a great one. If you’re organized, confident, and passionate about creating a positive work environment, we'd love to hear from you!

Schedule:

Full time, Monday - Friday

Benefits of Joining Our Team:

• Competitive compensation and extended health benefits!

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

• Attend social and CE events to network with dental professionals in your community

• Work-life balance and flexibility

• Access to modernized technology to provide optimal oral care to patients

The salary range is from $70,000 to $80,000 per annum depending on experience. Salary is determined based on the candidate's work experience and will be discussed during the interview process. This role also comes with an annual Manager bonus!

Key Responsibilities:

Operational Planning & Execution

• Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.

• Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

Compliance & Patient Safety

• Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.

• Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.

• Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.

Leadership

• Lead, coach and motivate the team to improve productivity, engagement and retention of patients.

• Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.

• Support recruitment efforts to interview dental professionals and assess for best fit.

• Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.

About You:

• 3-5 years experience within a clinical setting, or customer service environment

• Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management

• Strong business acumen and extensive experience in budgeting and forecasting

• Experience with dental software systems and Microsoft Office is preferred