DENTAL CLERK

City of Toronto; Toronto; On-site; CAD 44,000 - 47,000; Full time

Job summary

City of Toronto is seeking a temporary dental program support clerk to assist with reception, client intake and paperwork in public health dental clinics. You will help clients complete forms for provincial and federal programs and manage scheduling and records using OHISS, DSDL and AbelDent software.

You will assist staff with payroll records and generate monthly reports, while maintaining inventory and liaising with partner agencies. Evening/weekend flexibility is required.

Qualifications

• Experience working in a dental practice.
• Experience in the set up and maintenance of filing systems.
• Experience in ordering dental supplies and office supplies.
• Experience in completing dental insurance claim forms and compiling statistical data.
• Experience with customer service.

Responsibilities

• Performs reception duties (i.e. answering telephone, greeting clients).
• Assists clients/caregivers in completing medical history information and applying for dental programs.
• Ensures forms are signed for OSDCP/HSO and other programs.
• Maintains dental files, appointments and records, and processes claims.
• Provides program information services to clients in clinics and schools.

Skills

Dental reception

Customer service

Data entry

Filing systems

Office supplies

Tools

OHISS

DSDL

Abeldent

Job description

Select how often (in days) to receive an alert: Create Alert

Division & Section: Public Health, Clinical Services

Work Location: TBD

Job Type & Duration: 8 Temporary (11 months) vacancies

Hourly Rate: $31.60 - $34.48,PSG:TF0159,Wage Grade: 7906

Shift Information: Mon-Fri 7hrs/day 35hrs/week.

Affiliation: L79 Full-time

Number of Positions Open: 8 (Eight)

Posting Period: 14-August-2026 to 28-August-2026

Major Responsibilities:

• Performs reception duties (i.e. answering telephone, greeting clients)
• Assists clients/caregivers in completing medical history information, survey questionnaires, and applying for provincially or federally funded dental programs etc.
• Ensures clients /caregivers sign eligibility forms for patients in the Ontario Senior Dental Care Program (OSDCP), “Healthy Smiles Ontario Dental Program” (HSO) and other dental programs
• Completes dental forms, maintains dental files, files charts/records alphabetically and conducts annual file clearance
• Maintains waiting room. Schedules appointments for the dentists, dental assistants and hygienists. Arranges dental appointments, refers patients to specialists, follows up with patients from school screening programs
• Prepares staff related documentation (i.e. attendance, vacations, etc.). Maintains up to date payroll and personnel information on dental staff
• Generates regular reports and monthly staff records on the computer. Enters, updates and retrieves computerized dental and clinical information using the Oral Health Information Support System (OHISS), screening program software (DSDL) andAbeldent dental software system. Prints documents as necessary
• Maintains inventory by ordering, receiving, checking and stocking dental supplies
• Receives dental supply requisitions from staff and arranges ordering and delivery of supplies
• Arranges for repairs and transfers, and tracks and monitors safety of dental equipment
• Prepares and completes records for payment of equipment repairs and supplies purchased
• Collects and mails the x-ray dosimeters for recording staff exposure to radiation
• Provides Toronto Public Health dental and other program information services to clients, and residents (i.e. promoting clinics as necessary, providing health brochures and pamphlets), in TPH managed dental clinics, school screening program or mobile team settings (long term care facilities, shelters or other partner agencies
• Processes and inputs dental claims and pre-authorization of dental services forms verifying the completeness and accuracy of procedure codes and payment of fees. Follows up on claims that have not been paid.
• Receives and processes payments of claims as defined by policy. Provides information to inquiries from parents, clients, staff and other agencies regarding the department’s dental program (i.e. eligibility guidelines)
• Packs soiled laundry and arranges for pick up, completes laundry slip, signs incoming invoice and forwards to appropriate personnel for payment

Key Qualifications:

Your application must describe your key qualifications as they relate to:

• Experience working in a dental practice.
• Experience in the set up and maintenance of filing systems.
• Experience in ordering dental supplies and office supplies.
• Experience in completing dental insurance claim forms and compiling statistical data.
• Experience with customer service.

You must also have:

• Knowledge of and familiarity with dental procedures and dental terminology.
• Excellent keyboarding and data entry skills with an emphasis on volume and accuracy.
• Good interpersonal, written and oral communication skills.
• Ability to work in multidisciplinary teams and maintain cooperative relationships.
• Ability to carry out routine duties with minimal direction.
• Ability to work flexible hours including evenings and weekends.
• Willingness to travel to other clinics and/or schools.
• Fluency in a second language (Russian, Hungarian, Cantonese, Mandarin, Spanish, Portuguese, Tagalog, Farsi, Arabic), is an asset.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .