Delivery Specialist- The BMW Store

OpenRoad Auto Group Limited; Vancouver; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Discounted vehicle purchasing

RRSP matching

Extended health & dental

Job summary

OpenRoad Auto Group Limited in Vancouver is seeking a Delivery Specialist to support the Sales team during vehicle handovers. You’ll prepare showrooms, greet customers, and ensure an engaging, informative delivery experience that reflects our commitment to customer service excellence.

You’ll coordinate deliveries, demonstrate features, answer questions, inspect vehicles for delivery readiness, and follow up with guests to ensure satisfaction.

Qualifications

• Be tech savvy with automotive technology and eager to learn product knowledge.
• Strong customer service, communication, and interpersonal skills.
• Organized, with good time management and multitasking ability.
• Valid BC driver's license with a clean driving record.

Responsibilities

• Prepare showroom and maintain attractive presentation for guests.
• Greet customers and provide excellent customer service during delivery.
• Coordinate vehicle deliveries between Sales, Finance, and Detailing.
• Demonstrate features and explain vehicle specifications in detail.
• Inspect vehicles for cleanliness and delivery readiness.
• Follow up with customers after delivery to answer questions.

Skills

Tech savvy

Customer service

Time management

Communication skills

Team player

Driving license (BC)

Learning aptitude

Job description

DRIVING POSSIBILITIES

Position: Delivery Specialist

Employment Status: Regular Full Time

Dealership: The BMW Store

Department: Sales

Compensation: $18.25 - $22 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Prepare the showroom and ensure it is in an attractive and desirable state at all times.
• Assist in greeting and welcoming customers and provide excellent customer service.
• Provide support to the Sales Department during the vehicle delivery process.
• Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team.
• Promote product superiority including technology and features, and inform customers about vehicle specifications.
• Present, explain and demonstrate the vehicle features in detail with all guests.
• Coordinating sold vehicle preparation, including accessories, chemical packages, and delivery clean ups.
• Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage and on time delivery.
• Following up with customers after delivery on any outstanding questions regarding vehicle.
• Responding to guest inquires, both in person and via telephone.
• Provide vehicle information and explanation as needed after delivery.
• Exceed established customer service ratings and guidelines.
• Must follow company safety policies and practices, and immediately, report any and all accidents to General Manager.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
• Well organized and possess strong time management skills.
• Ability to work cooperatively with all levels of the organization.
• Excellent communication and interpersonal skills, and be able to articulate detailed information.
• Strong customer service skills.
• Highly self-motivated and have the ability to learn quickly and be open to challenges.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia Driver’s License with a good driving record.

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.