Delivery Program Manager

Canadian Tire Financial Services; Toronto; Hybrid; CAD 80,000 - 131,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Continuing Education

Product discounts

Job summary

Canadian Tire Corporation, Limited is seeking a Senior Program Manager to support the Store Tech platform group, with emphasis on POS and in-store applications. You will develop program plans, engage executives and sponsors, and ensure governance and robust resource allocation across squads.

You will track KPIs, manage scope, schedule and budget changes, and guide teams through training to achieve consistent delivery across platforms.

Qualifications

• Experience in financial management processes: budgeting, forecasting, accruals and variance analysis.
• Experience delivering complex Store Tech initiatives across multiple platforms with stakeholder management.
• Ability to define outcomes, MVPs, epics, user stories, releases and milestones.
• Experience developing resource plans with globally distributed teams.
• Proactive risk identification, assessment and mitigation, with escalation when needed.
• Proficient in applying SAFe, Scrum or Kanban for agile delivery.
• Understanding of end-to-end product lifecycle and delivering value-driven solutions.
• Strong communication, facilitation, collaboration and empathy skills.
• Proficient with Planview, Excel, PowerPoint, Jira Align, Lucid, Confluence.

Responsibilities

• Oversee budgeting, forecasting, accruals, and variance analysis for program budgets.
• Coordinate resources across multiple squads within the Store Tech program.
• Identify, assess, and mitigate risks impacting scope, timeline, and budget.
• Monitor KPI progress and manage changes to scope, schedule and cost.
• Establish governance, steering committees, and stakeholder alignment.
• Lead training and guidance to ensure consistency across squads.

Skills

Financial Mgmt

Store Tech

Scope Mgmt

Resource Mgmt

Risk Mgmt

Agile Delivery

Product Lifecycle

Soft Skills

Tools

Planview

Excel

PowerPoint

Jira/Jira Align

Lucid

Delivery Central

Confluence

Job description

What you’ll do

Support a portfolio of work in the Store Tech platform group with a high focus on POS platforms and In Store Applications.

Develop a comprehensive program plan that defines the program’s objectives, scope, deliverables, timelines, and resource requirements.

Identify and engage stakeholders, including executives, Business sponsors, and team members.

Maintain regular communication to manage expectations, gather feedback, and ensure buy-in for program initiative.

Establish program governance structures, including steering committees or advisory boards, to provide oversight and guidance.

Coordinate and allocate resources across multiple squads within the program.

Identify and assess program risks.

Monitor the progress of squad delivery within the program, tracking key performance indicators (KPIs) and milestones.

Oversee the management of changes in program scope, schedule, and budget.

Facilitate the closure of the program upon successful completion.

Training and guidance (Establish guidelines) to the team members across squads to establish consistency.

What you bring

• Financial Management: Oversee budgeting, forecasting, accruals, invoice processing, and variance analysis to ensure financial accuracy and compliance.
• Store Tech: Experience delivering complex initiatives across multiple platforms as a key enabler team. Emphasis on In Store Applications, Key Stakeholder Relations, business/performance optimization.
• Scope Management: Define project outcomes, MVPs, epics, user stories, releases, and milestones to align with business objectives.
• Resource Management: Develop and manage resource plans leveraging FTEs and globally distributed partner resources to deliver on defined scope.
• Risk Management: Proactively identify, assess, and mitigate risks impacting scope, timeline, and budget; ensure timely escalation and communication.
• Agile Delivery: Apply Agile methodologies (SAFe, Scrum, Kanban) to drive efficient and adaptive project execution.
• Product Lifecycle Management: Manage end-to-end product lifecycle to deliver value-driven solutions.
• Soft Skills: Outcome-focused mindset, action orientation, critical thinking, problem solving, stakeholder management, effective communication, facilitation, collaboration, empathy, and emotional intelligence.
• Technical Tools: Planview, Excel, PowerPoint, Jira/Jira Align, Lucid, Delivery Central, Confluence.

In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

We’re always looking for great talent!

Our typical hiring range is between $80,000.00 and $131,000.00 per annum. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. We’re committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.

Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world‑class owned brands and exciting market‑leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast‑to‑coast. We are connected to communities, big and small, from coast‑to‑coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer.

If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising or one of the many other roles we have – there is a place for you here.