Technical Release Manager

Canadian Tire Financial Services; Toronto; On-site; CAD 79,000 - 131,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Continuing Education

Product discounts

Career growth opportunities

Broadband

Job summary

Canadian Tire Financial Services is seeking a seasoned Release and Change Manager to oversee enterprise-wide technology changes across stores, applications, infrastructure, and cloud. You will coordinate schedules, govern readiness reviews, and lead cross-functional reviews to minimize risk and outages.

The role requires 7+ years in release/change management, strong governance knowledge, and experience in retail technology environments. ITIL/PMP/Agile assets are beneficial.

Qualifications

• 7+ years in release or change management, governance, or enterprise program delivery.
• Strong knowledge of release planning, environment management, deployment planning and risk management.
• Experience in retail technology operations or large enterprise environments preferred.
• Certifications such as ITIL, PMP or Agile are assets.

Responsibilities

• Own enterprise-wide technology change oversight affecting stores across applications, infrastructure, network, cloud, data center.
• Identify and resolve change conflicts, collisions and dependencies before implementation.
• Coordinate change schedules across delivery teams to reduce operational risk.
• Establish governance and readiness reviews for high-risk changes and maintain an integrated change calendar.
• Lead cross-functional change reviews and escalations, addressing risks and making proactive decisions.
• Track change-related incidents and trends to improve coordination and deployment success.
• Improve store stability and availability by reducing outages and performance impacts.

Skills

Release management

Change management

Technology governance

Enterprise program delivery

Stakeholder management

Risk assessment

Communication skills

ITIL

PMP

Agile

Job description

What you’ll do:

Own enterprise-wide technology change oversight impacting Stores across application, infrastructure, network, cloud, data center through pilots and rollouts. Identify and proactively resolve change conflicts, collisions, and dependencies before implementation. Coordinate change schedules and deployment timing across multiple delivery teams to reduce operational risk. Establish governance and readiness reviews for high-risk or business-impacting changes. Maintain an integrated enterprise change calendar that provides visibility into planned technology activities impacting Stores. Lead cross-functional change reviews and escalations, ensuring risks are addressed and decisions are made proactively. Track and analyze change-related incidents and trends to continuously improve change coordination and deployment success. Fewer incidents caused by conflicting technology changes through proactive identification and resolution of change collisions. Improved store stability and availability by reducing avoidable outages and performance impacts. Better coordination of infrastructure, application, and operational changes, resulting in more predictable rollouts. Increased deployment readiness through structured planning and risk assessment before changes are implemented. Greater confidence in technology modernization programs by ensuring change impacts are fully understood and managed. Faster issue prevention and resolution through centralized visibility and escalation management. A more consistent store and Dealer experience through disciplined governance of technology changes across the enterprise.

What you bring:

• 7+ years of experience in release management, change management, technology governance, or enterprise program delivery.
• Strong understanding of release management, environment management, deployment planning, and operational risk management.
• Strong understanding of store operations and frontline impacts of technology change.
• Demonstrated success coordinating multiple teams and resolving competing priorities across large portfolios.
• Experience identifying change collisions, deployment risks, and interdependencies across technology ecosystems.
• Strong analytical and decision-making skills with the ability to balance speed, risk, and operational stability.
• Excellent communication skills with the ability to influence stakeholders at all organizational levels.
• Experience in retail, technology operations, or large enterprise environments preferred.
• ITIL, PMP, Agile, or related certifications considered an asset.

Salary Range: $79,000 – $131,000. Our typical hiring range is between $79,000 and $110,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

Benefits:

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts
• Broadband

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.

As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.

Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can. We are always on the looking for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here.