Delivery Manager (Scrum Master) Toronto, ON, Canada

TripArc Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

TripArc Inc. is seeking an experienced Delivery Manager to oversee project delivery within a collaborative Agile environment. The ideal candidate will lead multiple teams, ensuring smooth project execution while fostering innovation and continuous improvement. This role requires a strong understanding of Scrum methodologies and experience in managing diverse stakeholders to achieve business objectives.

Qualifications

• Experience facilitating Scrum ceremonies.
• Proficiency in Agile tracking tools.
• Ability to manage multiple teams effectively.

Responsibilities

• Facilitate Scrum ceremonies and ensure team alignment.
• Manage project activities and provide status updates.
• Collaborate with stakeholders to prioritize work requests.

Skills

Conflict resolution

Communication

Facilitation

Team collaboration

Continuous improvement

Education

Certification in Scrum (e.g., CSM, PSM)

Tools

JIRA

Confluence

Job description

Founded in 2017, TripArc is a $750 million privately held company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR, and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple : to make our network of over 1400 travel entities more profitable, efficient, and help them create truly unique travel for their clients.

We are seeking a motivated and experienced Delivery Manager to join our team. The ideal candidate will possess a strong understanding of Scrum and Agile methodologies, facilitating smooth project delivery, team collaboration, and continuous improvement. As a Delivery Manager, you will work closely with multiple teams, Product Owners, and stakeholders to ensure alignment, transparency, and effective delivery of initiatives.

Key Responsibilities

• Demonstrate a deep understanding of Scrum and Agile methodologies, including estimating / sizing, planning, forecasting, reporting, conflict resolution, and facilitation.
• Facilitate all Scrum ceremonies such as daily stand-ups, backlog refinement, sprint planning, sprint reviews, and retrospectives.
• Ensure JIRA ticket conformity across all teams for efficient data analysis, resourcing, and initiative tracking.
• Manage project trackers, Jira dashboards, and Confluence structures, including risk and decision trackers.
• Track team capacity, sprint velocity, and progress toward sprint goals.
• Manage the day-to-day project activities and resources while chairing team meetings.
• Provide status updates regarding milestones, deliverables, dependencies, risks, and issues, ensuring leadership is well-informed.
• Collaborate with Product Owners and other stakeholders to prioritize work requests, maintain product backlogs, and align delivery timelines.
• Create and update release plans, including scope, release numbers, and launch dates, in collaboration with Product Owners.
• Work with cross-functional teams (Business, Delivery, IT) to remove impediments, resolve conflicts, anticipate challenges, identify risks, and recommend mitigations.
• Provide guidance and coaching on Scrum best practices to teams, Team Leads, and Product Owners.
• Foster an open environment for communication and problem-solving to encourage collaboration and innovation.
• Lead retrospectives and promote team bonding to boost team morale and recognition.
• Identify and implement opportunities for process improvements to maximize team output.
• Develop strong partnerships with Product Owners, Business Analysts, and Directors of Development to align business objectives with delivery.
• Collaborate with other Delivery Managers to share and implement best practices, including Scrum of Scrums.

Requirements

• Strong knowledge of Scrum and Agile methodologies with hands-on experience facilitating ceremonies.
• Proficiency in JIRA, Confluence, and Agile tracking tools.
• Proven ability to manage multiple teams and prioritize tasks effectively.
• Experience working with diverse stakeholders across Business, Delivery, and IT.
• Excellent conflict resolution, communication, and facilitation skills.
• Strong understanding of release management processes and risk mitigation.
• Ability to foster a culture of continuous improvement and collaboration.

Preferred Qualifications

• Certification in Scrum (e.g., CSM, PSM) or Agile methodologies.
• Experience coaching teams to higher Scrum maturity levels.
• Previous experience in software development or quality assurance is a plus.