Delivery Lead - MarTech Platforms

Accenture; Toronto; On-site; CAD 132,000 - 278,000; Full time

Job summary

Accenture in Canada seeks a Delivery Lead to own the end-to-end delivery of Marketing Technology, Commerce and Content Management programs, focusing on client relationships, financials, project delivery, resourcing, and program health.

Ideal candidates bring a consulting background with experience managing multi-discipline programs spanning strategy, experience design and technology, plus 7+ years leading complex marketing platform projects and strong English communication.

Qualifications

• 7+ years delivering marketing platforms projects.
• 5+ years with major marketing cloud suites (Adobe/AEM, AEP, SFMC, Data Cloud, Oracle, SAP).
• 1+ years delivering AI Marketing projects.
• English required for cross-border stakeholder interactions.

Responsibilities

• Lead end-to-end delivery of complex marketing, commerce and content solutions.
• Develop relationships with senior management and identify follow-on opportunities.
• Plan and estimate delivery work with Agile and manage onshore/offshore teams.
• Manage day-to-day on-shore and off-shore project teams throughout lifecycles.
• Gather requirements, convert to epics and user stories; define solution plan.

Skills

Delivery leadership

Client relationship management

Agile & Waterfall

English communication

Education

High school diploma or GED

Bachelor's degree (bonus)

Tools

Adobe Experience Cloud

Salesforce Marketing Cloud

Salesforce Data Cloud

Oracle Marketing Cloud

SAP Marketing Cloud

Job description

We are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

We are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

You are:

We are looking for a highly effective Delivery Lead to join our team. An individual filling this role will be responsible for the overall success of Marketing Technology, Commerce and Content Management programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, experience design, and technology disciplines.

The work:

• Work in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale marketing, commerce and content solutions
• Develop strong working relationships with the senior management team and identify follow-on project opportunities
• Plan and estimate delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
• Manage day-to-day on-shore and off-shore project teams during the project lifecycle
• Manage the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
• Manage and contribute to solution plan definition
• Manage and contribute to development of the platform migration and global roll out strategy and execution
• Interact with client stakeholders for business justification, funding, scope and timeline
• Contribute to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Here’s what you’ll need:

• Minimum 7+ years of experience leading the successful delivery of Marketing platforms projects
• 5+ years of experience implementing comprehensive marketing suites such as Adobe Experience Cloud (AEM, AEP), Salesforce Marketing Cloud, Salesforce Data Cloud, Oracle Marketing Cloud, SAP Marketing Cloud
• 1+ years of experience delivering AI Marketing projects
• A minimum of a high school diploma or GED is required for this position
• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus points if:

• Bachelor's degree or equivalent (minimum 12 years) work experience
• Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms.
• Minimum 3+ years of experience delivering projects which have integrated a number of the functional capabilities listed below:
  • Customer Data Platform
  • Digital Analytics
  • Digital Asset Management
  • eCommerce
  • Integration Platform
  • Journey Orchestration
  • Marketing Automation
  • Personalization
  • Search / SEO
  • Web Content Management
  • Multi-device support (smart-phone, tablet, desktop, console, set-top box)
  • Experience with marketing campaign design, implementation and execution
  • Experience in algorithmic decisioning or management
  • Experience with defining, designing and implementing a development architecture leveraging CI/CD principles
  • Strong understanding of PCI/PII security and data privacy requirements
  • Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings
  • Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
  • Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $131,700 to $278,100